SAP Concur Support Specialist at SoluGrowth Pty Ltd

Key Responsibilities: 

System Support & Administration 

• Maintain and configure the SAP Concur system, manage user access, and provide first-line support to resolve technical issues and queries promptly. 

Stakeholder Collaboration 

• Work closely with internal teams, external vendors, and global stakeholders to ensure seamless system performance and alignment with business processes. 

Testing & Quality Assurance 

• Lead and support system testing, including release management and regression testing, while developing and executing quality assurance plans. 

Project & Change Management 

• Contribute to project delivery through requirements gathering, testing, training, and implementation. Ensure effective change management and communication throughout. 

Continuous Improvement & Reporting 

• Identify system enhancement opportunities, manage risks and issues, and contribute to monthly KPI reporting and audit readiness. 

Customer Service Excellence 

• Deliver high-quality support and training to users, ensuring a positive experience and promoting system adoption. 

 Key Outputs: 

• Timely resolution of system issues and user queries. 
• Accurate and compliant system configuration and data integrity. 
• Clear documentation and training materials to support user adoption. 
• Successful implementation of system updates and enhancements. 
• Improved user satisfaction and reduced support ticket volume. 

 Accountabilities: 

• Ensure the SAP Concur platform is secure, operational, and aligned with business and compliance requirements. 
• Enforce policy compliance through system workflows and controls. 
• Act as a liaison between users, IT, finance, and vendors to resolve issues and implement improvements. 
• Support continuous improvement initiatives and maintain audit-ready documentation. 

Qualifications:

• Diploma or bachelor’s degree in information systems, Finance, Business Administration, or a related field. 
• SAP Concur Certified Administrator (Expense, Travel, or Invoice modules)-Preferred