SAP Helpdesk Consultant at Ceramic Industries Group

MINIMUM QUALIFICATION AND EXPERIENCE

•  2-3 years of experience in a helpdesk or technical support role, preferably with exposure to SAP.
•  Microsoft Office: Excel, Word, Outlook, PowerPoint, etc.
•  Advanced knowledge of SAP modules such as MM, PP, WM, SD and FI.
•  SAP certification would be an advantage.
•  Strong analytical and problem-solving skills, with keen attention to detail.
•  Excellent communication and interpersonal skills, with the ability to work effectively with end-users
• at all levels of the organization.
•  Knowledge of manufacturing processes and business operations.
•  1-2 years IT Project management experience.
•  Project management certification would be advantageous.

KEY RESPONSIBILITIES

•  Provide technical support to SAP users, troubleshooting and resolving system issues and queries.
•  Project manage the SAP enhancements, upgrades and bug fixes.
•  Liaise with and manage SAP Consultants.
•  Ensure that all SAP-related incidents and requests are logged and tracked using the helpdesk system.
•  Troubleshoot and resolve SAP-related issues, including but not limited to system errors,
• configuration problems, and user access issues.
•  Collaborate with other I.T. team members to ensure a cohesive approach to support and problem-solving.
•  Create and maintain documentation on SAP processes, procedures and known issues to support the
• end users.
•  Provide training and support to end-users on SAP modules, best practices, and business procedures.
•  Assist with the testing and implementation of SAP system enhancements and upgrades.
•  Communicate effectively with all internal stakeholders, ensuring that they are informed about the
• status of their requests and incidents.
•  Ability to identify and resolve intermediate SAP issues.
•  Willingness to work independently, take initiative and follow through on assigned tasks.