DCV-Sabenza iT – a global specialized recruitment service
Sabenza iT is a South African registered business focusing on SAP and general IT recruitment. With over 15 years’ experience in recruiting in South Africa, Australia, Europe, South America and Asia Sabenza iT has provided an excellent bespoke service working with a number of large companies. Sabe...
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Minimum 8 – 10 years’ experience in leading application management services
Service delivery Lead and Service Management experience in a SAP application maintenance environment / project
ITIL and PMP certifications would be advantageous
Responsibilities:
Play an integrator role across all 3rd parties to ensure overall success of the Digital technology department providing high quality services to the end user
Developing and implementing processes and procedures to ensure effective and efficient delivery of services
Monitoring service delivery performance, identifying areas for improvement, and implementing changes as needed
Ensuring that application management services are delivered in accordance with established SLAs and KPI’s
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