SAP Service Delivery Manager at Sabenza IT

Requirements:

• Minimum 8 – 10 years’ experience in leading application management services
• Service delivery Lead and Service Management experience in a SAP application maintenance environment / project
• ITIL and PMP certifications would be advantageous

Responsibilities:

• Play an integrator role across all 3rd parties to ensure overall success of the Digital technology department providing high quality services to the end user
• Developing and implementing processes and procedures to ensure effective and efficient delivery of services
• Monitoring service delivery performance, identifying areas for improvement, and implementing changes as needed
• Ensuring that application management services are delivered in accordance with established SLAs and KPI’s