Satellite Control Centre Engineer at Liquid Intelligent Technologies

About the job
ROLE PURPOSE

The Satellite Control Centre (SCC) Engineer supports the SCC Technician and Manager roles in maintaining quality satellite services. To accomplish this the role has the following responsibilities:
Use of management systems to monitor service availability through Liquid’s teleport and network infrastructure and 3rd party networks. With the aim of providing pro-active and re-active fault identification, 1st and 2nd level support and/or escalation to Liquid’s network or regional support teams and Managers as required.
Assist and collaborate with Liquid’s network or regional support teams and suppliers in resolving faults impacting satellite services
Technical direct customer contact to provide resolutions and/or updates to customer’s service problems and queries. Accomplished through telephone calls, email with all details of correspondence and fault progression recorded within the fault ticketing system.
Assist with the installation, configuration and commissioning of existing and new teleport systems to manufacturers specifications.
Conduct site visits to customer premises or remote Liquid locations for fault investigations, training and service demonstrations.
Carry out and develop the following via feedback to the Managers and platform engineers:

New satellite service configuration and implementation; routine SCC duties and maintenance; service and system performance reports; service diagrams and supporting documentation; planned maintenance notifications

ROLE REQUIREMENTS

• Relevant graduate qualification (National Diploma or Degree in Engineering or appropriate NQF level qualification is mandatory
• 5 years' experience in Telecommunications
• Excellent understanding of Satellite principles and IP networking principles
• Good understanding of iDirect and or Dialog VSAT hub systems and Microsoft and Linux operating systems
• Proficient in use of test and measurement equipment for fault investigation

CLOSING DATE: 21 JUNE '21 (If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful)

In line with our company transformation policies, preference will be given to EE candidates.