SC Customer Collaboration Manager - Tygervalley at PepsiCo

Job Description

• As it relates to the respective customers, deploy a differentiated capability of SC Customer Collaboration strategy to step change PEP Customer Experience
• Own the GTM model for your respective key account and oversee the delivery of end to end service to the customer
• Engage customer supply teams at a senior level, identify areas for improvement and collaboration to drive joint value creation (productivity) and service level improvement < 95%
• Role model a x-functional approach to ensure SC Collaboration strategies are established across the business and executed through strong governance processes e.g. JBPs, S&OP, collaborative forecasting.
• Partner on Customer GTM transformational strategies with the Commercial and SP&L teams to ensure program goals are delivered and new SC capabilities are in place to sustain the benefits.
• Build and support execution of the customer service feedback improvement roadmaps – Advantage Survey plans - to deliver and sustain best in class service and track, communicate within the business units.
• Engage with the SPL team to provide monthly tracking of progress on key programs with customers – service and customer collaboration programs
• Actively work across PepsiCo and our customers organizations to deploy a world class customer centric supply chain, “bringing the outside in” – champion of CC change management
• Deploy the SC CC best in class playbook, metrics and people capability development of direct reports and cross functionally – aligning internal and external service level measurements.
• Understand and facilitate the deployment the digital strategy for Customer facing SC organization
• Maintain strong customer relationships through attendance of industry and customer specific development forums

Qualifications/Requirements

• BCom / Master’s Degree – Logistics
• 5 years supply chain experience in FMCG
• Strong customer focus and detailed understanding of various supply chain route to markets across the business units (Foods, Beverage, Snacks and Essentials).
• Understanding and adherence to best in class supply chain processes, S&OP, JBP, JVC, Lean problem solving
• Strong collaboration & communication skills at different layers (internal and external)
• Senior Customer Service and Logistics leadership experience in both planning and execution across multiple categories
• Experience of PEP omni channel environment (and customer facing experience)
• English language skills