SCASS Product Specialist - Surface - Kempton Park at Schauenburg Systems

JOB PURPOSE

• Technical specialized support on department products.

MINIMUM REQUIREMENTS

• Matric
• Trade - Electric, Electronic, and instrumentation or equivalent with two years of qualified experience.
• Two - four years experience on related BU product lines and evaluated on a technical level of competency (completed all internal training).
• Must be able to travel 40% of the time (2 days per week).
• Must have own Vehicle

RESPONSIBILITIES

Product Management

• Existing products config management to latest spec – PBS
• Quality req. – NCR’s, ECR, TB, WI, BOM updates - Coordinating of this
• Coordinate or assist with testing of FW – ATP’s (Alpha/Beta)
• Coordinate or assist with testing of Hardware – ATP’s (Alpha/Beta
• Assists with technical training where required
• Carrying out ad-hoc audits on area product support & site files
• Where requested, assist with technical matters for support and projects
• Review, update, create product manuals as required
• Assist with product Alpha and Beta trials
• Coordinate or assist with customer product trials/POC’s

Product Marketing

• Assist with creation of marketing content – Product brochures, presentations, social media etc.
• Assist with customer presentations where required
• Assist sales force with product training and/or customer interface meetings where required
• Sound understanding of product solutions and roadmap of product evolution by understanding exactly why and how the solution is solving the client problem
• Provide insight on market intelligence – Competitor solutions and Customer typical needs per sector.
• Assist with product launch activities – Product demonstration, trial , POC, presentation, creating launch advertising content.

Administration

• Schedule daily time to answer or create necessary e-mails
• Create time for document reviews
• Create time for typical HR related weekly’s – Prompt petrol claims, leave expenses etc.
• Prompt liaising with customers through emails or phone calls where required

SKILLS

• Excellent English grammar (Both speaking and writing)
• Electrical competencies
• Excellent written and verbal communication skills
• Excellent teamwork skills
• Electronic competencies
• Excellent computer skills (administrative)
• Business expertise – Cost vs. selling = Profitable product
• Strong leadership skills showing that you are in charge of the product
• Strong operational involvement skills (Concept product roadmap all the way to commercial stage)

KNOWLEDGE

• Electrical
• Electronics
• Mechanical
• Excellent domain knowledge
• MS Office, MS Teams

ATTRIBUTES

• Self-starter
• Good time management
• Diligent
• Able to adapt to rapid changes
• Able to handle pressure
• Good admin skills
• Very good communication skills
• Result driven
• Team Player