Scrum Master Snr at CSG International

At CSG, we have one vision: flexible, seamless, limitless communications, information and content services for everyone. We simplify the complexity of business transformation in the digital age for the most respected communications, media and entertainment service providers worldwide. With over 35 years of experience CSG delivers revenue management, customer experience and digital monetization solutions for every stage of the customer lifecycle. We are the trusted partner driving digital transformation for leading global brands.

We are looking for a dynamic Scrum Master who will be the facilitator for the delivery teams that utilize Scrum as their development methodology. The Scrum Master will lead the teams with the primary goal of fostering a culture of sustainable and continuous improvement.

Position Details

The Person

Do you have a passion for Agile software delivery? Do you believe in knowledge transfer to help teams do things better? Are you a great communicator, a mentor and coach, able to work effectively with Analysts, Developers, Testers and Product Owners? Are you continuously improving yourself? Do you have a thirst for continuous process improvement working with excellent software engineers?
We are looking for an individual who can work closely with Development Teams, Product Owners, and Delivery Team Managers to ensure our agile processes are tuned and taken to the next level.
This is a vital role in our Agile journey and key to helping CSG realize its full potential.

Job Description
Key responsibilities

• Work closely with the development teams, product owners and delivery team managers to pinpoint existing process flaws and identify a prioritized agile improvement roadmap to support consistent predictable delivery.
• High velocity communicator – making sure that all information regarding changes in scope, delays & other issues are communicated to key stakeholders.
• Runs daily, weekly, and monthly agile ceremonies efficiently and strictly.
• Participate in daily stand-ups, ensuring agile processes are followed, provide feedback to delivery teams, and focus the teams on agreed sprint goals.
• Drives improvements that are generated by agile retrospectives.
• Research and educate the teams regarding utilization of appropriate features of our agile management tools
• Provide update reports on Agile process for the wider organization
• Facilitate the communication across different delivery teams to resolve dependencies and impediments.
• Work with the Product Owner to protect the current sprint commitments and continually refine and prioritize the backlog
• Enforces the definition of ready for work coming into the development team
• Enforces and educates external parties about the process for submission of development work requests.
• Continuously learning and educating the development team and fellow Scrum Masters on Agile methodologies and practices
• Coach and mentor the delivery teams to increase agile maturity across the company
• Actively contributes to the Scrum Master Community of Practice

What We're Looking For
Experience/ Qualifications

• A Certified Scrum Master
• Tertiary Degree in Commerce, IT or Engineering
• 2-5 years as Scrum Master
• 3-5 years in Agile Development Environment
• Ability to recognize areas for improvement and implement or work worth others to make the necessary process changes.
• Excellent communication and inter-personal skills - able to interact with a wide range of individuals from Developers, Testers and Product Owners to senior management and executives.
• Knowledge of and exposure to other software development methodologies and project management frameworks and concepts.

Desirable

• Experience running Scrum with JIRA
• Knowlede and experience in the use of enterprise Agile frameworks, e.g. SAFe.
• Being an active Agile community participant.
• Certified Scrum Master or equivalent qualification
• Knowledge of software development practices and principles