SecureDrive- Technical Supervisor at Fidelity Services Group

Overall purpose of the job:

• To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required 
• To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service.  The incumbent must uphold our promise to clients that we go beyond the expected.  

Duties & Responsibilities:
The job holder is required to manage and maintain all allocated resources 

Vehicle  

• Cleanliness
• Traffic offences
• Roadworthiness

Tools

• Safekeeping of tools are good and serviceable

Stock

• Complete stock take
• Resolve all missing stock

Cell Phone

• Devices are operational   
• Monitor data usage 

Uniform

• Maintain uniform 
• Ensure clean and presentable as per Psira

Perform daily administration and duties to ensure the smooth running of the technical function

• Perform office administrative function w.r.t filing of registers, updating of database etc.

Complete on the job coaching

• With technicians where required
• Attend to all Complaints when required
• Offer product support onsite and remotely.
• Dealing with technical and client queries

Assist with fitments when required

• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems

Maintain fitment quality

• Assist with technical evaluations and repairs   
• Implement new fitment techniques (OEM fitment guideline requirement implementation)
• Specialised fitment techniques 

Ensure that personal hygiene is maintained (as per PSIRA),

• Company uniform in good condition
• Ensure familiarity and adherence to applicable company policies and procedures  

Attend and take initiative to develop own skills

• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Clear Criminal Record
• Psira Grade C
• Trade test in motor electrical electronics or similar preferred, 
• Auto-electricians qualification advantageous, 
• At least 6-10 years’ experience in the fitment of vehicle tracking equipment 

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail 
• Problem Solving