Security Specialist at Nexio

ROLE PURPOSE

As part of the Customer-facing Nexio Cyber Security team, the Security Specialist will be responsible for the Security Operations as per the agreed Statement of Work for Managed Security Services with Customers.

ROLE REQUIREMENT

• Adheres to the standard operating procedure and playbooks in the Nexio Security Operations Team. The Security Specialist uses his/her technology expertise and training to ensure that the organization’s cyber essentals and security platforms’ housekeeping are in place covering specifically endpoint secruity (using the likes of Trend, or Symantec or Microsoft) and patching (using SCCM, or similar).
• Impacts on Customer satisfaction and confidence in the Nexio Security Operations and service level performance. Impacts on the profitability of the Security Service.

The job roles and responsibilities are as follows:

• Endpoint Protection and Patching includes delivering on these Services based on an agreed SLA: Platform Operations, Platform Housekeeping, Policy & Configuration Administration, Platform Optimisation, Service Monitoring, Service Request Fulfillment, and Reporting
• Ensure that the Endpoint Protection and Patching environment services are running. Remediate or escalate any issues regarding availability of capabilities or services
• Deploying, configuring and Maintaining all aspects of SCCM
• Management of security in SCCM
• Effectively troubleshoot issues in the SCCM infrastructure and managed Desktops
• Daily and Weekly Health checks of the environment, highlighting any urgent action required
• Maintaining Standard Operating Procedures and Documentation
• Monitor configurations implemented remain per Design covering Access control, Endpoint Protection and Patching policies, rules and use cases, Alerts and alarms and Integrations
• Monitoring and managing harmful endpoint malware threats, and Endpoint Protection and Patching misconfigurations which could cause the degradation of business-critical services and affect large scale of users and impacts the customers’ reputation, financials and employee productivity
• Validate and update initial tickets on Security raised by the Customer in the relevant Service Desk
• Further troubleshooting on Security tickets raised
• Monitor incoming event queues for potential security incidents using defined operational procedures
• Perform a further investigation of potential incidents, and escalate or close events as applicable
• Validate investigation results, ensuring relevant details for further analysis

Qualifications & Experience

• 10 years’ experience in working with System Centre Configuration Manager (SCCM), and a further 2 years’ track record as a Security Specialist in an established Security Operations Team 
• Advanced experience with SCCM 2012 or newer versions 
• Matric Certificate 
• Bachelor’s degree in information technology, computer science, or related field 
• Working knowledge of SQL databases and experience generating SQL queries 
• Working knowledge of network protocols and standards 
• Scripting experience  
• Intune experience also advantageous 
• IT Infrastructure certification e.g. SCCM 2012+, Microsoft Defender for Endpoint and Operating System certification, Office Suite, Power BI

LEADERSHIP COMPETENCY REQUIREMENT

• Basic knowledge of networks technologies (protocols, design concepts, access control)
• Basic knowledge of security technologies (endpoint protection, SCCM)
• Basic IT infrastructure technical and problem-solving skills
• Good communication skills, both written and oral
• Team player
• Analytical skills
• Report writing skills
• Good verbal communication skills
• Good team management skills
• Good verbal and written communication
• Threat intelligence research skills