Fresh Jobs at Nexio

KEY ACTIVITIES

• Dealsheet creation new business & upgrades & link to X-Code
• Facilitate mobile vetting process
• Account creation & Y code creation
• Ad-hoc deal creation for retail and online
• Credit notes creation
• Day to day client admin
• Device/Stock reservation
• OOC Management (Upgrades) & Base Management
• End to end order processing
• Project Implementation/Administration
• Customer Engagement
• Monthly SDR reporting
• Facilitate internal & external customer escalations until resolved
• Maintain VIP list update
• Ad-hoc sales support requirements
• Fulfilment partner leads reporting (Leads assigned feedback report)
• Monthly reporting (SDR, Billing & Usage report)
• Mobile quotes creation
• Logging of Network issues
• Drive Siebel, VPP and Ignite adaptation
• Pro-active monitoring and reporting of system problems
• Active participation in system requirements
• Involvement system pre-release testing
• Case by case systems issue intervention
• Participation in system enhancement in the support of segment sales and service delivery to customers
• Systems gap analysis and reporting
• Channel behavior analysis and reporting– on systems
• Assist the channel champion in SME and Indirect product and services
• Technical input in Product to market forums
• New product Testing
• Continuous System testing
• Process testing
• Product Feedback reporting

TECHNICAL COMPENTENCIES

• Experience in Telecom’s CRM Systems
• Comprehensive experience in Excel and other related Microsoft Office product Suite
• Experience in dealing with high volume high priority Customer accounts.
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings.
• Experience in solution sales and relationship management with a track record of solution selling.
• Flexibility and problem handling and solving ability.
• Ability to work and manage in an ambiguous and changing environment.

QUALIFICATIONS & EXPERIENCE

• Grade 12 (Matric) essential
• At least 1 year sales experience in sales management
• Experience of working with Siebel/Ignite advantageous.
• Experience in telecommunications highly advantageous

LEADERSHIP COMPETENCY REQUIREMENTS

• Apply Analytical Thought Processes
• Equip the team by way of knowledge sharing
• Encourage collaboration
• Big Picture Solution Realisation
• Holistic Organisational Understanding

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ROLE PURPOSE

As part of the Customer-facing Nexio Cyber Security team, the Security Specialist will be responsible for the Security Operations as per the agreed Statement of Work for Managed Security Services with Customers.

ROLE REQUIREMENT

• Adheres to the standard operating procedure and playbooks in the Nexio Security Operations Team. The Security Specialist uses his/her technology expertise and training to ensure that the organization’s cyber essentals and security platforms’ housekeeping are in place covering specifically endpoint secruity (using the likes of Trend, or Symantec or Microsoft) and patching (using SCCM, or similar).
• Impacts on Customer satisfaction and confidence in the Nexio Security Operations and service level performance. Impacts on the profitability of the Security Service.

The job roles and responsibilities are as follows:

• Endpoint Protection and Patching includes delivering on these Services based on an agreed SLA: Platform Operations, Platform Housekeeping, Policy & Configuration Administration, Platform Optimisation, Service Monitoring, Service Request Fulfillment, and Reporting
• Ensure that the Endpoint Protection and Patching environment services are running. Remediate or escalate any issues regarding availability of capabilities or services
• Deploying, configuring and Maintaining all aspects of SCCM
• Management of security in SCCM
• Effectively troubleshoot issues in the SCCM infrastructure and managed Desktops
• Daily and Weekly Health checks of the environment, highlighting any urgent action required
• Maintaining Standard Operating Procedures and Documentation
• Monitor configurations implemented remain per Design covering Access control, Endpoint Protection and Patching policies, rules and use cases, Alerts and alarms and Integrations
• Monitoring and managing harmful endpoint malware threats, and Endpoint Protection and Patching misconfigurations which could cause the degradation of business-critical services and affect large scale of users and impacts the customers’ reputation, financials and employee productivity
• Validate and update initial tickets on Security raised by the Customer in the relevant Service Desk
• Further troubleshooting on Security tickets raised
• Monitor incoming event queues for potential security incidents using defined operational procedures
• Perform a further investigation of potential incidents, and escalate or close events as applicable
• Validate investigation results, ensuring relevant details for further analysis

Qualifications & Experience

• 10 years’ experience in working with System Centre Configuration Manager (SCCM), and a further 2 years’ track record as a Security Specialist in an established Security Operations Team 
• Advanced experience with SCCM 2012 or newer versions 
• Matric Certificate 
• Bachelor’s degree in information technology, computer science, or related field 
• Working knowledge of SQL databases and experience generating SQL queries 
• Working knowledge of network protocols and standards 
• Scripting experience  
• Intune experience also advantageous 
• IT Infrastructure certification e.g. SCCM 2012+, Microsoft Defender for Endpoint and Operating System certification, Office Suite, Power BI

LEADERSHIP COMPETENCY REQUIREMENT

• Basic knowledge of networks technologies (protocols, design concepts, access control)
• Basic knowledge of security technologies (endpoint protection, SCCM)
• Basic IT infrastructure technical and problem-solving skills
• Good communication skills, both written and oral
• Team player
• Analytical skills
• Report writing skills
• Good verbal communication skills
• Good team management skills
• Good verbal and written communication
• Threat intelligence research skills

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ROLE PURPOSE

• This person will support Nexio production Infrastructure and VIP Desktop Support.
• The person needs to resolve any incidences, conduct preventative maintenance, do regular system health checks, meet training requirements, assist in disaster recovery testing, security compliance and investigate new technology developments.

ROLE REQUIREMENT

• VIP Desktop Support for Nexio Exco and Manco Members
• Kutana Support (Nexio Board Members)
• Ensure Business SLA is maintained
• Resolve infrastructure incidents
• Conduct Regular health checks on production systems
• Assist in the bi-annually disaster recovery testing schedule
• Conduct Monthly Security Compliance checks on the servers
• Investigate and implement new technology developments
• Ensure data is supplied for the monthly IT Report
• Conduct quarterly system patching
• Stay up to date with the latest technologies through news, forums, vendor seminars, training institutions that are aligned to the job
• TECHNICAL / PROFESSIONAL COMPETENCIES
• supervise R&D laboratories and other technology development units
• assess technological aspects of major strategic initiatives This assessment includes the technological implications of proposed acquisitions, joint ventures and strategic alliances
• constantly developing new technology skill sets to push ahead of the competition.

QUALIFICATIONS & EXPERIENCE

• Grade 12
• A+
• N+
• S+ (beneficial)
• ITIL (beneficial but optional)
• Any Microsoft Certifications (beneficial)
• Experience with Active Directory, SQL, Exchange, Networking Infrastructure
• Working hours Mon. – Fri. 08h00 –17h00
• Must be prepared to work overtime.
• Must have own transport

OTHER REQUIREMENTS

• <5 Years desktop and server support experience
• Working experience on windows servers AD, Exchange, SQL, Hyper V, sharepoint
• Working experience on vmware software products and Symantec products
• Experience with server hardware and software
• Experience with storage devices
• Experience with network switches
• Good telephonic experience
• Good email etiquette
• Good people skills
• Adaptive to technology
• Fast Learner
• Good Problem Solving and Analysis
• Flexible to any scenario
• Has demonstrated the ability to work well with others, team work ethic.
• Willingness to learn
• Positive attitude
• Delivering Results and Meeting Expectations
• Following Instructions and Procedures
• Learning and Researching

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ROLE REQUIREMENTS

• Primarily involved in the development, evolution and approval of the long-term vision across a function.
• Sets functional strategy and significantly influences business unit strategy.
• Understanding of the targets set (Revenue and Gross Profit) for each Account as well as each individual direct report, is imperative to delivering the target.
• Taking the lead and driving successful customer engagements coupled with engagement from the various Nexio support teams and back-office processes.
• Provides leadership to account managers.
• Gives regular, comprehensive and constructive feedback to team and conducts their performance appraisals.
• Proactively seeks feedback from team members and deals constructively with any criticism.
• Adjusts management style to get the best from the individuals within the team.
• Delegates work to team members taking into account their capacity, level of skill and exposure to different types of work and complexity Provides clear instructions and direction, with reasonable deadlines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Formulate and implement high level strategies to drive sales in the identified
• Define and execute operational strategy to acquire new customers within the identified
• Define and execute operational strategy to grow share of wallet within existing customers in the identified segment.
• Drive high performance sales culture within the identified segment using a strong sales management
• Provide mentorship and coaching to salespeople in the achievement of their sales objectives.
• Accurately forecast in the weekly cadence to achieve organisational sales and financial
• Track sales team metrics – pipeline accuracy, forecast accuracy and pipeline coverage, target achievement – and coach for
• Implement and execute on performance improvement plans for poor
• Drive strategic customer engagements at C-level within identified

TECHNICAL /PROFESSIONAL COMPETENCIES

• Solid track record of managing key strategic accounts in both public and private enterprises.
• Solid proven track record of achieving sales targets and sales
• Solid leadership skills.

QUALIFICATIONS AND EXPERIENCE

• Grade 12
• Minimum Degree qualification
• Post graduate qualification
• Solid understanding of the ICT Industry products and solutions including Cloud, Cyber-security and Digital
• For the Public Sector Segment, a solid understanding of PFMA and government buying cycles – ability to interact within all spheres of government at strategic
• Excellent verbal and written communication skills
• 10+ years of experience at management level

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional team management skills
• Excellent verbal and written communication
• Ability to delegate efficiently.
• Extensive industry knowledge with an eye towards the future
• Diplomacy and patience
• People skills
• Strategic thinking
• Listening
• The ability to set and execute the vision of the company