Mobile Desk Pam Support - Midrand at Nexio

KEY ACTIVITIES

• Dealsheet creation new business & upgrades & link to X-Code
• Facilitate mobile vetting process
• Account creation & Y code creation
• Ad-hoc deal creation for retail and online
• Credit notes creation
• Day to day client admin
• Device/Stock reservation
• OOC Management (Upgrades) & Base Management
• End to end order processing
• Project Implementation/Administration
• Customer Engagement
• Monthly SDR reporting
• Facilitate internal & external customer escalations until resolved
• Maintain VIP list update
• Ad-hoc sales support requirements
• Fulfilment partner leads reporting (Leads assigned feedback report)
• Monthly reporting (SDR, Billing & Usage report)
• Mobile quotes creation
• Logging of Network issues
• Drive Siebel, VPP and Ignite adaptation
• Pro-active monitoring and reporting of system problems
• Active participation in system requirements
• Involvement system pre-release testing
• Case by case systems issue intervention
• Participation in system enhancement in the support of segment sales and service delivery to customers
• Systems gap analysis and reporting
• Channel behavior analysis and reporting– on systems
• Assist the channel champion in SME and Indirect product and services
• Technical input in Product to market forums
• New product Testing
• Continuous System testing
• Process testing
• Product Feedback reporting

TECHNICAL COMPENTENCIES

• Experience in Telecom’s CRM Systems
• Comprehensive experience in Excel and other related Microsoft Office product Suite
• Experience in dealing with high volume high priority Customer accounts.
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings.
• Experience in solution sales and relationship management with a track record of solution selling.
• Flexibility and problem handling and solving ability.
• Ability to work and manage in an ambiguous and changing environment.

QUALIFICATIONS & EXPERIENCE

• Grade 12 (Matric) essential
• At least 1 year sales experience in sales management
• Experience of working with Siebel/Ignite advantageous.
• Experience in telecommunications highly advantageous

LEADERSHIP COMPETENCY REQUIREMENTS

• Apply Analytical Thought Processes
• Equip the team by way of knowledge sharing
• Encourage collaboration
• Big Picture Solution Realisation
• Holistic Organisational Understanding