Sen. Specialist: SAP Basis at The South African Revenue Service (SARS)

Job Purpose

• To support clients with expert requirement analysis and systems configuration, implementation, and support of SAP solutions in various modules. This role uses consulting skills, business knowledge, and SAP solution experience to effectively integrate SAP technology into the clients business environment in order to achieve client expected business results.

Functional Requirements

• Solid SAP Basis experience across different SAP Modules
• Strong SAP HANA and ASE database administration skills
• At least 3 full implementations or upgrades of SAP ECC or S/4HANA environments
• SAP Basis on HANA certification is an advantage
• SAP RISE or Public Cloud (e.g. SuccessFactors, ARIBA) is an advantage

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) AND a minimum 8 years’ experience and knowledge of SAP Basis. Fields of study: Information Tech, Computer Science, B‐Com, Finance, Management and Engineering.

OR

• Diploma NQF 6 AND at least 10 years’ experience and knowledge of SAP Basis

#Alternative

• Senior Certificate (NQF 4) AND 10 plus years’ experience and knowledge of SAP Basis

Job Outputs:

Process

• Perform complex tasks and guidance during implementation, maintenance and support of various SAP modules to enhance business functionality and overall performance, while maintaining customer satisfaction.
• Close communication with functional teams /designers, understand the requirements from provided functional designs and transform these requirements into the technical designs
• Analyse and Review requirements, perform configuration and testing in various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
• Perform in depth analysis of the current business processes and scenarios of the client then recommend or configure solutions to meet the client’s needs
• Responsible for successful implementation of SAP, providing in depth functional knowledge, and advice on SAP products to clients
• Provide expert knowledge of industry best practices and recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Acts as liaison with client for troubleshooting: investigate, analyse, and solve critical SAP functional and application problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs.
• Maintain a working knowledge of the organization and adheres to all organizational standards
• Plan maintenance of current system solutions for various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
• Contribute to high productivity and motivation of working team with the use of your communication skills and cooperation; reach and realize project aims and outputs
• Review documentation for approval of all work tasks (definition) based on BRS and ensure adherence to SAP Support SDLC
• Incident Resolution for Severity 1 and 2 issues and assist with Business escalations for issues raised
• Plan, Design work classes and plan production release deployments
• Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge & experience to         identify & recommend tactical solutions to defi ned problems in practices.
• Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
• Opti mise goal achievement through tactical strategy implementation and optimisation on of practises, processes & systems across an internal value chain.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
• People
• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.
• Build professional relationships with clients, management and team members to ensure delivery of proposed solutions, support for development of business possibilities and for personal development

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Adaptability 
• Building Sustainability 
• Business Knowledge
• Commitment to Continuous Learning 
• Conceptual Ability 
• Customer Service
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Functional Policies and Procedures
• Computer Literacy 
• IT Knowledge
• Customer Relationship Management
• System Thinking
• Problem Analysis and Judgement
• Verbal Communication
• Business Knowledge  
• Business IT Systems
• Written Communication
• Technical Analysis
• Application Configuration & Optimization
• Systems Architecture
• Customer Service Tech
• Problem Management

Deadline:31st March,2026