Senior Account Manager (Cape Town) at 99C

Description

• The Senior Account Manager is responsible for building and maintaining strong client relationships, while ensuring the successful delivery of campaigns.
• This role demands exceptional organizational and communication skills, a keen understanding of client needs, and the ability to manage multiple projects simultaneously.

Responsibilities:

Relationship Management

• Develop and nurture strong relationships with clients, acting as their primary point of contacto
• Proactively identify client needs and exceed expectations

Project Management

• Oversee the entire project lifecycle, from brief development to campaign launch
• Create detailed project plans, establish timelines, and allocate resources effectively

Campaign Management

• Oversee the development and execution of advertising campaigns from inception to completion
• Coordinate with internal teams (creative, media, production) and external partners to ensure seamless project delivery

Operational Excellence

• Demonstrate strong organizational and project management skills to manage multiple projects simultaneously while maintaining attention to detail
• Proactively identify potential challenges and implement solutions to ensure timely delivery of materials

 Brief Development

• Write clear, concise, and informative creative briefs that accurately communicate client objectives and target audience

 Time Management

• Prioritize tasks and manage deadlines effectively to ensure projects are delivered on time and within budget

Client Communication

• Maintain open and transparent communication with clients, providing frequent updates on project progress and addressing concerns promptly

 Team Collaboration

• Work closely with internal teams (creative, media, production) to ensure seamless project execution

Requirements
Scope of Duties

• Management of advertising campaigns across TV, radio, print, outdoor, BTL, digital, etc.
• This encompasses the execution and management of briefing processes:
• Liaison with traffic and production departments, preparing timing plans, liaising with client, liaising with media planner and buyer, arranging meetings, etc.
• Obtaining client approval of all campaign elements and budgets at all stages of the development
• Confident management and accountability for presentations and key meetings:
• Status meetings, including compiling status reports and supplying to senior manager timeously for review prior to meeting
• Presentations, including contact reports following the meetings
• Competitive reviews
• Brand reviews
• Brand integration meetings (meetings with other client partners e.g., media, digital, etc.)
• Sourcing of material as per meetings agreed expectations
• Management of meetings with Client and Agency, ensuring that all parties needing to attend are notified timeously prior to meetings
• Accountability for all logistics pertaining to client meetings (Agendas, catering, contact reports, etc.)
• Understanding client expectations of the agency along with an understanding and respect of clients’ culture and business challenges
• Be seen to be a problem solver by the client by actively listening and responding
• Total familiarity of the Clients market, products and advertising policies
• Regular updating of senior management, informing them of any new developments that may arise on client business to maintain the agency’s proactive culture
• Effective and efficient work ethic within the broader team
• Overall day-to-day management of the client’s business