Senior Account Manager at Vodafone Global Enterprise

Role purpose:

The F band Senior Account Manager role is based within Vodacoms business unit.

As a Senior Account Manager, you will be responsible for retaining and growing a portfolio of Vodacom’s strategic accounts. Through effective and proactive relationship management up to C-Level, you will be a trusted adviser and be well-placed to identify business challenges and how they can be addressed by Vodacom’s wide portfolio – ranging from Cloud, Hosting, Security, IoT, and Unified Communications as well as traditional fixed and connectivity.

You will have a deep understanding of industry trends and will use this external knowledge plus your relationships within the organization to work collaboratively and strategically.

In addition, you will work with the internal colleagues supporting the account to ensure that customer experience and Net Promoter Scores (NPS) are always at optimum levels.
 
You will input and influence decisions and provide specialist skills and knowledge relating to your customers.

Your responsibilities will include:

• Delivering and exceeding Sales performance targets measured through new contract signings, revenue growth, and profitability. 
• Creating and driving Account plans/sales strategies to deliver against KPIs, balancing retention & growth.
• Understanding the customer’s industry and developing a specific strategy and business plan in line with Vodacom’s product and service portfolio.
• Implementing and managing contingency plans to deal with internal/external business issues that impact revenue, cost, or margin.
• Driving NPS improvement through delivering an end-to-end customer experience through effective relationships.
• Customer Lifecycle Management including new business acquisition, service upgrades, contract renewals, and churn management.

Ideally you should possess the following:

• Matric/Grade 12 is essential.
• A 3-year commercial (BCom/Business Science, IT) Degree or Equivalent qualification will be an advantage. 
• A minimum of 8 years experience in Account  Management.
• Experience in Sales Planning and Account Management.
• Knowledge of Vodacom Business Products & Services (Technology, Features, and Benefits).
• Proven track record in Solution Selling.
• Ability to Negotiate at different levels, including C-Level.
• An attitude of Competing to Win.