Senior Administrator Application Support at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To ensure an effective and efficient application support service with an emphasis on Event Streaming is rendered and maintained in the DevOps & Application Operations Practices within the Commercial & Digital Channels Division.

Your responsibilities will include:

• To troubleshoot and resolve application and system issues, develop solutions, document correction process, ensure fixes are implemented and monitored.
• To compile incident reports, attend/conduct incident reviews and follow through to ensure permanent fixes for production problems.
• To maintain Operational Integrity Controls (ICE) and oversee their adoption, ensuring that all relevant processes are implemented, maintained and adhered to, and that all key controls are documented and executed.
• To interface with different role players (Vendors, Change Management, IT, Customer Care departments etc.) to ensure that any operational changes or incidents are effectively and efficiently resolved and a solution implemented.
• To plan and optimize change controls as a result of system/application upgrades and configuration changes, adhering to Change Control procedures.
• To be involved with and facilitate the process of acceptance and/or application performance testing to ensure a stable production environment.
• To input into capacity plans (e.g. stability, performance, storage etc) to ensure systems have resources for future growth.
• To maintain good relationships with stakeholders, business partners and suppliers.

The ideal candidate for this role will have:

• Matric / Grade 12 essential. 
• 2-3 years relevant experience.
• AWS certifications (DevOps / SysOps) are advantageous.
• ITIL certifications is advantageous.
• 2-3 years’ experience in Application Operations, inclusive of cloud-native environments (essential).
• Working in a 24/7 Application Support (standby) environment utilising various technologies (essential).
• Exposure to Enterprise platforms (i.e. large scale) with a high availability requirement (essential).
• Linux/Unix experience is advantageous.

Core competencies, knowledge, and experience:

• Application of ITIL principles in an operational environment.
• Experience and knowledge (2+ years) of the telecommunications industry.
• Experience working in a large agile environment, with multiple teams.
• Experience supporting Enterprise IT Systems.
• Familiarity with application performance monitoring and advanced troubleshooting, including expertise in monitoring tools (e.g., Prometheus, Grafana, AppDynamics) and performance optimization techniques.
• Strong knowledge of event-driven architecture, real-time data streaming and distributed messaging systems, including Confluent Kafka and Apache Flink.
• Understanding of streaming patterns, event processing, consumer offset management, data replication and high-availability architectures.
• In-depth understanding of application stacks, databases, middleware technologies and distributed streaming platforms, including Confluent Kafka, Kafka Connect, Schema Registry and Apache Flink.

AI and Digital Enablement

• Demonstrates the ability to effectively adopt and utilise AI-enabled tools, digital technologies and automation capabilities to improve personal productivity, quality and service delivery.
• Applies data-driven and technology-enabled approaches to solve business problems and improve operational outcomes.
• Maintains awareness of emerging technology and AI trends and contributes ideas that improve processes, customer experience and operational effectiveness.
• Demonstrates AI fluency and literacy through the ability to effectively use, evaluate and govern AI-enabled tools and solutions, applying them responsibly to improve business outcomes, productivity and decision-making.
• Maintains awareness of emerging technology and AI trends and contributes ideas that improve processes, customer experience and operational effectiveness.
• Demonstrates AI fluency and literacy through the ability to effectively use, evaluate and govern AI-enabled tools and solutions, applying them responsibly to improve business outcomes, productivity and decision-making.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 14 September 2026.