Job Vacancies at Vodafone Global Enterprise

Role Purpose/Business Unit:

• A strategic role combining data product management and organisational culture change to embed a data-first mindset across Vodacom Group. This role is essential to defining and co-building enterprise-wide data products, coordinating the Data Product Delivery Squads, and driving data literacy, capability uplift and change management initiatives across Group and all operating companies.
• The role partners closely with the Head of Data to translate the Group Data Strategy into tangible Data Products and a thriving data culture.

Your responsibilities will include:

Define and Co Build Enterprise Data Products

• Define and co build enterprise wide data products (e.g. Customer, Network, Fraud, Supply Chain) in collaboration with functional data stewards and business champions.
• Develop and maintain data product roadmaps, backlogs and documentation to ensure clarity, discoverability and reuse.
• Partner with data engineering, data science and technology teams to ensure data products are scalable, high quality and accessible.

Embed Data Product Management Disciplines

• Champion data as a product thinking by establishing product management practices such as OKRs, prioritisation, iteration cycles and user feedback loops.
• Maintain the enterprise data product catalogue, ensuring consistent product definitions across markets and domains.
• Support governance aligned prioritisation of data products in partnership with functional data stewards.

Drive Data Culture, Literacy and Capability Uplift

• Design and deliver data literacy, capability uplift and change management initiatives across Group and operating companies.
• Identify data capability gaps and co design interventions (training, workshops, communications) to improve data fluency at all organisational levels.
• Champion data democratisation and promote effective, responsible use of data in decision making.

Coordinate Enterprise Communities and Knowledge Sharing

• Build, coordinate and facilitate the Data Products Delivery Squads and across Group and our 8 markets. 
• Enable knowledge sharing, reuse of best practice and alignment across markets and domains through Data Product Community of Practise.
• Monitor external trends and emerging practices in data product management and data culture to inform internal approaches.

Track Adoption, Maturity and Value Realisation

• Track and report on Data product adoption, data maturity and value realisation metrics across Group and markets. 
• Provide insights to the Head of Data on progress, risks and improvement opportunities related to data products and culture initiatives. 
• Support continuous improvement of Group-wide data products and culture programmes based on performance insights.

The ideal candidate for this role will have:

• Minimum 5–7 years of experience in data product management, data strategy, data analytics or a related data role.
• Bachelor’s degree in Information System, Computer Science or a related field (essential).
• Professional certification in Product Management and Product Delivery (e.g. AIPMM CPM, Safe Agile) or Data Management (e.g. DAMA CDMP) is advantageous.

Core competencies, knowledge and experience:

• Define and co-build enterprise-wide data products (e.g. Customer 360, RAN Telemetry, Fraud Detection, Supply Chain) in collaboration with the Data Product delivery squads.
• Develop and maintain the data product catalogue, product roadmaps and associated documentation to ensure discoverability and reuse.
• Champion data product thinking by establishing product management disciplines including product backlogs, integration of data products into other data / operational systems and user feedback.
• Support the Head of Data in embedding the Group Data Strategy across the organisation, ensuring market-level adoption and alignment.
• Track and report on value realisation, data maturity, adoption metrics and success measures across data products and culture initiatives.
• Knowledge agile methodology and ways of working

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 10 September 2026. 

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Role Purpose/Business Unit:

• A cross-domain analyst role responsible for translating business needs into clear, actionable data requirements, ensuring Vodacom's Data Strategy is tied to measurable commercial and operational outcomes.
• The Data Product Analyst bridge the gap between business stakeholders and data capability teams, consolidating requirements across operating companies and Group domains, and supporting the Head of Data in driving enterprise-wide data value.

Your responsibilities will include:

Translate Business Needs into Data Requirements

• Elicit, document and validate business and data requirements through structured engagement with stakeholders across Group domains and operating companies.
• Translate complex business problems into clear, actionable data requirements, user stories and functional specifications.
• Ensure requirements are complete, consistent and aligned to business priorities and expected outcomes.

Enable Business Value Traceability and Prioritisation

• Map business objectives and value drivers to data sources, data products and use cases, ensuring clear traceability from need to data asset.
• Support the development of business cases for data initiatives, including cost benefit analysis and benefit quantification.
• Track and report on the realisation of business value from data investments in line with strategic outcomes.

Support Enterprise Data Strategy Adoption Across Markets

• Support the Head of Data in translating Group Data Strategy intent into actionable, market level and domain level requirements.
• Consolidate and manage data demand across Markets and Group domains, enabling alignment and reducing fragmentation.
• Identify opportunities for reuse, consolidation or enhancement of existing data assets to maximise enterprise value.

Facilitate Alignment Between Business and Data Delivery Teams

• Act as a bridge between business stakeholders, data engineering, data & analytics and data science teams throughout the delivery lifecycle.
• Maintain and evolve requirements artefacts (e.g. data flows, process models, specifications) to support effective delivery.
• Proactively identify and articulate data gaps, data quality issues and delivery risks that may impact outcomes.

Promote Data Governance, Literacy and Informed Decision Making

• Partner with Domain Data Stewards to support governance aligned prioritisation of data products and use cases.
• Contribute to the development of business facing data documentation and data literacy materials.
• Support a data driven culture by improving shared understanding of data assets, limitations and opportunities.

The ideal candidate for this role will have:

• Minimum 5–7 years of experience in business analysis, data analysis or a related role within a data-driven or technology environment.
• Bachelor’s degree in Information Systems or a related field (essential).
• Postgraduate qualification or Professional certification in Business Analysis (e.g. CBAP, CCBA) is advantageous.
• Certifications in data management, Agile delivery or cloud platforms are beneficial.

Core competencies, knowledge and experience:

• Elicit, document, and validate business and data requirements through workshops, interviews and collaborative sessions with stakeholders across Group and markets.
• Consolidate and manage data requirements across Markets and Group domains, ensuring alignment between business priorities and the Group Data Strategy.
• Map business value to data sources, data products and use cases, creating clear traceability from business need to data product.
• Support business case development for data investments, including cost-benefit analysis, ROI modelling and stakeholder presentations.
• Develop and maintain data requirements artefacts including user stories, data flow diagrams, business process models and functional specifications.
• Identify and articulate data gaps, data quality issues, and risks that may impact business outcomes or data product delivery.
• Knowledge agile methodology and ways of working

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 10 September 2026. 

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Role Purpose/Business Unit:

• To ensure an effective and efficient application support service is rendered and maintained in the DevOps & Application Operations Practices within the Self Service & Robotic Enablement Division.

Your responsibilities will include:

• To troubleshoot and resolve application and system issues, develop solutions, document correction process, ensure fixes are implemented and monitored.
• To compile incident reports, attend/conduct incident reviews and follow through to ensure permanent fixes for production problems.
• To maintain Operational Integrity Controls and oversee their adoption, ensuring that all relevant processes are implemented, maintained and adhered to, and that all key controls are documented and executed.
• To interface with different role players (Vendors, Change Management, IT, Customer Care departments etc.) to ensure that any operational changes or incidents are effectively and efficiently resolved and a solution implemented.
• To plan and optimize change controls as a result of system/application upgrades and configuration changes, adhering to Change Control procedures. 
• To be involved with and facilitate the process of acceptance and/or application performance testing to ensure a stable production environment.
• To input into capacity plans (e.g. stability, performance, storage etc) to ensure systems have resources for future growth.
• To maintain good relationships with stakeholders, business partners and suppliers.
• Demonstrates the ability to effectively adopt and utilise AI-enabled tools, digital technologies and automation capabilities to improve personal productivity, quality and service delivery.
• Applies data-driven and technology-enabled approaches to solve business problems and improve operational outcomes.
• Maintains awareness of emerging technology and AI trends and contributes ideas that improve processes, customer experience and operational effectiveness.
• Demonstrates the ability to identify, evaluate and implement technology, automation and AI opportunities that improve team performance, operational efficiency and business outcomes.
• Creates an environment that encourages innovation, experimentation, continuous learning and responsible adoption of emerging technologies.

The ideal candidate for this role will have:

Essential

• Matric / Grade 12 essential
• 3 year related degree or diploma in IT, Engineering, Computer Science or other relevant field 

Desirable

• Genesys, A3s reporting, Sprinklr , chatbot, AWS certifications (DevOps / SysOps)
• ITIL certifications 

Must have technical / professional experience: 

Essential

• 3-5 years’ experience in Application Operations, inclusive of cloud-native environments.
• Working in a 24/7 Application Support (standby) environment utilising various technologies.
• Exposure to Enterprise platforms (i.e. large scale) with a high availability requirement.

Desirable Experience 

• Application of ITIL principles in an operational environment.
• Experience and knowledge (3+ years) of the telecommunications industry 
• Experience working in a large agile environment, with multiple teams

Core competencies, knowledge and experience:

• Experience supporting Enterprise IT Systems.
• Familiarity with application performance monitoring and advanced troubleshooting, including expertise in monitoring tools (e.g., Prometheus, Grafana) and performance optimization techniques.
• In-depth understanding of application Genesys, Sprinklr, Chatbot and middleware technologies. 
• Agile mindset and the ability to collaborate within cross-functional teams.
• Excellent problem-solving skills and the capability to address intricate technical challenges.
• AI-Enabled Leadership and Delivery Advantage 
• Demonstrates the ability to identify, evaluate and implement technology, automation and AI opportunities that improve team performance, operational efficiency and business outcomes.
• Creates an environment that encourages innovation, experimentation, continuous learning and responsible adoption of emerging technologies.
• Leads teams through evolving operating models and technology-enabled transformation, building capability and readiness for future workforce requirements.
• Tracks and delivers measurable business outcomes from digital, automation and AI initiatives through effective prioritisation, governance and benefits realisation.
• Demonstrates AI fluency and literacy through the ability to effectively use, evaluate and govern AI-enabled tools and solutions, applying them responsibly to improve business outcomes, productivity and decision-making.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 07 September 2026. 

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Role Purpose/Business Unit:

• To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.
• To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

Your responsibilities will include:

• Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
• Feedback and recommend demand strategies based on product pricing and channel dynamics.
• Support branded and unbranded channels with insights and recommendations on product and channel performance.
• Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
• Continuous monitoring of competitor products and services.
• Presentation of analysis and recommendations to various stakeholders.
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
• Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
• Provide ongoing feedback to COPS for continuous improvements on CXX journey.
• Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
• Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.

The ideal candidate for this role will have:

• Matric / Grade 12, and
• 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with,
• 3-5 years relevant experience (essential)
• Valid Driver’s licence (essential)
• Knowledge of products (advantageous)

Core competencies, knowledge, and experience:

• Product pricing analysis
• Planning and organising
• Performance analysis and reporting 
• Big data analytics
• Ability to work with complex information and data.
• Ability to build strong relationships and credibility with multiple stakeholders.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 10 September 2026. 

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Role Purpose/Business Unit:

• Drive revenue and customer growth through the usage of Vodacom’s Products and Services across the unbranded channels within a geographical area. Manage and maintain the relationship with respective trade and channel partners, the internal organisation, and suppliers.

Your responsibilities will include:

• Manage the unbranded channel stores (NC/WH/AD’s/Informal stores) within a geographical location.
• First line escalation from trade partners (customer queries) – ECLO.
• Manage field marketing agency by ensuring operational compliance and excellence – retail pricing compliance, comparative pricing reporting, availability of stock, updated deals, campaigns & branding.
• Achieving specific sales and customer service targets and objectives aligned to the unbranded regional strategy.
• Stakeholder relationships across national chains, wholesalers, alternative distributors and informal trade partners.
• Identify partnerships and collaborations to drive sales through brand and product awareness.
• Implement the distribution strategy within the Unbranded Channels space.
• To implement the Unbranded Channel strategy and roadmap, to ensure maximum sales return and exposure.
• Attention and focus to be given to unbranded channels including National Chains, Wholesalers, Alternative distributors, spazas, traders, street hawkers, etc., mainly within the informal market.
• Establish and maintain relationships with informal traders and spaza operators on behalf of Vodacom to enable improved understanding and establish greater understanding of evolving consumer trends and behaviours.
• Ensure implementation and success of new products and services and identify opportunities to drive product awareness.
• Measure, Analyse and Report on a monthly basis on key activities, findings, learnings and areas of improvement and identify opportunities to improve sales and service that will positively impacts revenues, market share and customer experience.
• Create a monthly call cycle that outlines the store visits of both NC and informal stores, including partnership meetings on a monthly basis.
• Accountable for Vodacom’s KPI’s (revenue, base, market share, usage) in the designated locations and geographies.
• Manage & maintain relationship with trade partners end to end as first point of call/escalation, hence driving the acquisition, retention, and customer experience targets.
• Identify strategic opportunities to maximize profitability for area of responsibility. Liaise with the regional marketing team to facilitate promotions, presence branding and recommend ATL marketing opportunities within the area under care.
• To drive gross adds and VABS efficiencies in the Unbranded channel. 
• To identify and recruit new business partners as per channel strategy, in order to increase distribution coverage.
• Implement and manage recovery plans for underperforming towns and stores.
• Manage third party outsource relationships to deliver on the Vodacom KPIs as per SLAs and proactively manage the development and implementation of the sales strategy, projects and general management, e.g., MSI.
• Monitor competitor activities and ensure gap closure through the development of competitor activity plans.
• Knowledge transfer - impart Knowledge transfer, P&P, campaigns, deals, trade bulletins to store staff.
• Provide insights for effective analysing for improvement of TNPS across Retail touchpoints and ENPS for the Region.
• Implement people transformation initiatives in third parties.
• Analyse, resolve and feedback on all regional customer issues.

The ideal candidate for this role will have:

• Matric / Grade 12, and
• 3 year commercial/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent with,
• 3-5 years relevant experience (essential).
• Relevant experience in small business development, marketing or sales.
• Experience within Retail or Business environment with exposure to Projects implementation, monitoring, commercial & performance management, and stakeholder management (advantageous).
• Work experience in the telecommunications industry (advantageous).
• Driver’s License EBO – Essential.
• Own vehicle (Essential).

Core competencies, knowledge, and experience:

• Sales Planning & Execution
• Sales & Distribution management
• Channel Marketing
• Performance Reporting
• Stakeholder and Business Relationship Management
• Strategic Partnerships management
• Negotiation Skills

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 11 September 2026. 

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Role Purpose/Business Unit:

• This Product Operations role – Microsoft is focused on managing and executing product strategy, perform the end-to-end operational and commercial lifecycle of Microsoft Cloud Solution Provider subscriptions for Vodacom Business.
• The role ensures accurate provisioning, renewals, billing and reconciliation; provides licensing guidance across Microsoft products; maintains Partner Center governance and compliance; and coordinates Sales, Finance, Service Operations, distributors and Microsoft to deliver accurate customer outcomes, protect revenue and improve operational efficiency.

Your responsibilities will include:

• Co-ordinate and track all customer renewal requirements by working with the relevant sales teams and Product Specialist Sales team to secure renewal and upsell of all our solution offerings. This needs to be of profitable growth and expansion of market share for that product or solution.
• To be responsible for developing and implementing renewal programmes by working with various distributors and partners to be aligned with the best we can offer to our customers. Supported by all the specific product and service’s sales & support documentation, costing and pricing models
• Manage Microsoft CSP subscription orders and lifecycle events, including provisioning, quantity changes, upgrades, migrations, suspensions, cancellations, renewals, billing-term changes and end-date alignment, in line with Microsoft policy and approved customer instructions.
• Maintain accurate customer, tenant, subscription, price, term and renewal records across Microsoft Partner Center and Vodacom CRM, order-management and billing systems.
• Interpret Microsoft product terms, CSP and New Commerce Experience rules, eligibility requirements, promotions and commercial changes, and translate them into clear guidance for Sales, Finance, Service Operations and customers.
• Validate quotations, product SKUs, quantities, pricing, billing frequency, commitment term, foreign-exchange assumptions and margin before order submission or renewal.
• Must be able to perform monthly reconciliation of Microsoft invoices and reconciliation files against distributor statements, internal systems and customer billing; investigate variances, credits and failed transactions to prevent revenue leakage when required.
• Maintain Partner Center operational governance, including user access, customer relationships, Partner IDs, delegated administration and audit evidence, in accordance with Vodacom security controls and Microsoft partner requirements.
• Track renewal dates, cancellation windows, scheduled changes and customer approvals; issue proactive renewal and exception alerts to accountable stakeholders.
• Log, own and resolve provisioning, licensing, billing and platform escalations with Microsoft, distributors and internal support teams within agreed service levels. 
• Maintain standard operating procedures, controls, knowledge articles and process improvements, and support automation of repeatable ordering, reconciliation and reporting activities.

Stakeholder Management 

• Act as the operational licensing point of contact for Sales, Product, Finance, Commercial, Service Operations and customer-facing teams.
• Work with account teams to clarify customer requirements, validate licensing options and ensure complete, approved order inputs before fulfilment.
• Maintain effective working relationships with Microsoft, appointed distributors and relevant OEM support teams to resolve commercial and operational issues.
• Provide timely status updates on pricing, orders, renewals, billing exceptions and escalations, with clear ownership and next actions.
• Deliver licensing and process enablement sessions and maintain current operational guidance for internal stakeholders. 

Reporting 

• Prepare and maintain renewal, subscription, provisioning and exception dashboards, including upcoming commitments and cancellation deadlines.
• Produce monthly billing-reconciliation and revenue-assurance reports, with root causes, ageing, financial impact and corrective actions.
• Report operational service levels, order accuracy, provisioning turnaround times, renewal completion, unresolved escalations and credit-note trends.
• Maintain audit-ready records of customer approvals, quotations, orders, changes, invoices, credits, renewals and exceptions.
• Highlight recurring control gaps and recommend process, system or automation improvements to management.

The ideal candidate for this role will have:

• Bachelor’s degree or equivalent qualification in Business, Commerce, Finance, Information Systems, Supply Chain, Operations or a related field.
• Microsoft Certified: Azure Fundamentals, AZ-900, and Microsoft Certified: Security, Compliance, and Identity Fundamentals, SC-900. A previously earned Microsoft 365 Certified: Fundamentals credential may also be recognised.
• Microsoft 365 Certified: Copilot and Agent Administration Fundamentals, AB-900 (advantageous).
• Current Microsoft CSP, NCE and Partner Center commercial training. 
• Five to 10 years’ relevant experience in Microsoft CSP operations, cloud licensing, software asset management, ICT commercial operations, billing or order fulfilment within a Microsoft partner, distributor or enterprise environment.
• Demonstrable hands-on experience with Microsoft Partner Center and the administration of Microsoft products including Dynamics 365 and Azure subscriptions.
• Experience with Microsoft CSP and New Commerce Experience terms, subscription lifecycle rules, pricing, invoicing and reconciliation.
• Experience working with CRM, ERP, billing or marketplace platforms and managing high-volume operational data is advantageous.

Core competencies, knowledge, and experience:

• Intelligent with commercial acumen, numerate and understanding of finance concepts.
• Good communication skills (written, verbal and presentation); with the ability to form and manage relationships at all levels within both internally and externally (customers and account managers).
• Advanced working knowledge of Microsoft Partner Center, CSP and New Commerce Experience subscription management, Microsoft 365 Admin Center and Azure Portal.
• Strong understanding of Microsoft product terms, licensing models, commitment terms, billing frequencies, renewals, upgrades, migrations, promotions and cancellation rules.
• Knowledge of Partner Center billing, invoice and reconciliation files, credits, consumption charges, foreign-exchange impacts and revenue-assurance controls.
• Working knowledge of Partner Center access and governance, customer relationships, Partner IDs and granular delegated admin privileges.
• Advanced Microsoft Excel capability, including lookups, pivot tables, reconciliation, exception analysis and large-data handling; Power BI experience is advantageous.
• Strong commercial and numerical acumen, with the ability to validate pricing, margin, tax and billing outcomes.
• High attention to detail and confident operation within documented controls, approval matrices, audit requirements and service levels.
• Proven analytical, root-cause, problem-solving and escalation-management capability.
• Clear written and verbal communication, with the ability to explain complex licensing and commercial rules in plain language.
• Ability to prioritise high-volume, time-sensitive requests and manage competing renewal, provisioning and billing deadlines.
• Team player, strong influence and relationship management skills.
• Excellent Customer relationship management skills with ability to interact at Director level.
• Strong communication and decision-making skills – ability to balance conflicting interests.

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service.
• Accountability: seeks feedback and identifies opportunities for improvement or innovation.
• Collaboration: Actively fosters collaboration, seeks input and effectively partners.
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset.
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors).
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 08 September 2026. 

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Role Purpose/Business Unit:

• To ensure an effective and efficient application support service with an emphasis on Event Streaming is rendered and maintained in the DevOps & Application Operations Practices within the Commercial & Digital Channels Division.

Your responsibilities will include:

• To troubleshoot and resolve application and system issues, develop solutions, document correction process, ensure fixes are implemented and monitored.
• To compile incident reports, attend/conduct incident reviews and follow through to ensure permanent fixes for production problems.
• To maintain Operational Integrity Controls (ICE) and oversee their adoption, ensuring that all relevant processes are implemented, maintained and adhered to, and that all key controls are documented and executed.
• To interface with different role players (Vendors, Change Management, IT, Customer Care departments etc.) to ensure that any operational changes or incidents are effectively and efficiently resolved and a solution implemented.
• To plan and optimize change controls as a result of system/application upgrades and configuration changes, adhering to Change Control procedures.
• To be involved with and facilitate the process of acceptance and/or application performance testing to ensure a stable production environment.
• To input into capacity plans (e.g. stability, performance, storage etc) to ensure systems have resources for future growth.
• To maintain good relationships with stakeholders, business partners and suppliers.

The ideal candidate for this role will have:

• Matric / Grade 12 essential. 
• 2-3 years relevant experience.
• AWS certifications (DevOps / SysOps) are advantageous.
• ITIL certifications is advantageous.
• 2-3 years’ experience in Application Operations, inclusive of cloud-native environments (essential).
• Working in a 24/7 Application Support (standby) environment utilising various technologies (essential).
• Exposure to Enterprise platforms (i.e. large scale) with a high availability requirement (essential).
• Linux/Unix experience is advantageous.

Core competencies, knowledge, and experience:

• Application of ITIL principles in an operational environment.
• Experience and knowledge (2+ years) of the telecommunications industry.
• Experience working in a large agile environment, with multiple teams.
• Experience supporting Enterprise IT Systems.
• Familiarity with application performance monitoring and advanced troubleshooting, including expertise in monitoring tools (e.g., Prometheus, Grafana, AppDynamics) and performance optimization techniques.
• Strong knowledge of event-driven architecture, real-time data streaming and distributed messaging systems, including Confluent Kafka and Apache Flink.
• Understanding of streaming patterns, event processing, consumer offset management, data replication and high-availability architectures.
• In-depth understanding of application stacks, databases, middleware technologies and distributed streaming platforms, including Confluent Kafka, Kafka Connect, Schema Registry and Apache Flink.

AI and Digital Enablement

• Demonstrates the ability to effectively adopt and utilise AI-enabled tools, digital technologies and automation capabilities to improve personal productivity, quality and service delivery.
• Applies data-driven and technology-enabled approaches to solve business problems and improve operational outcomes.
• Maintains awareness of emerging technology and AI trends and contributes ideas that improve processes, customer experience and operational effectiveness.
• Demonstrates AI fluency and literacy through the ability to effectively use, evaluate and govern AI-enabled tools and solutions, applying them responsibly to improve business outcomes, productivity and decision-making.
• Maintains awareness of emerging technology and AI trends and contributes ideas that improve processes, customer experience and operational effectiveness.
• Demonstrates AI fluency and literacy through the ability to effectively use, evaluate and govern AI-enabled tools and solutions, applying them responsibly to improve business outcomes, productivity and decision-making.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 14 September 2026.