Senior Administrator at Momentum Metropolitan Holdings Limited

Role Purpose    

• Provide quick and accurate administrative support, to enable the client service area to deliver a professional service to clients within Service Level Agreements and legislative /compliance requirements.

Requirements    

Experience and Qualifications

• Matric or equivalent
• 3-5 years’ experience in Employee Benefits
• Extensive industry knowledge, product knowledge and relevant legislation
• Intermediate experience with MS Office Suite (Word, Excel), i.e. VLOOKUP

Duties & Responsibilities    

• Engage with clients and intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
• Take ownership of complaints and ensure they are resolved timeously and effectively.Acknowledge receipt of emails timeously.
• Provide clients with the relevant information and documentation as required in line with policy guidelines. E.g. Documentation for employee access.
• Capture and update client information on relevant system, based on data received from the client.
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Adhere to legislative / compliance requirements in the service process /training on updates provided by L&D
• Identify and report process and system failures and enhancements to improve client experience.
• Communicate complex technical concepts to non-technical stakeholders effectively.
• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders to ensure that the client receives the appropriate after-sales services.
• Provide regular reports on the delivery of services again staggered service level agreements and in terms of overall customer targets.
• Provide authoritative, expertise and advice to clients and stakeholders where relevant.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
• Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.
• Develop and maintain productive and collaborative work relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas. Take ownership of driving career development.
• Contribute to the financial planning process within area.
• Identify opportunities to enhance cost-effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies    

• Time management
• Attention to detail
• Accountability
• Teamwork
• Client Orientation
• Problem-solving

Closing Date    

• 2026/01/20