Senior Analyst, Personalization Enablement at Standard Bank Group

JOB DESCRIPTION

• To support the adoption of all Personalisation analytical solutions within Business and Commercial Clients South Africa through the management of the query management process; proactive measures to improve user experience and partnering with the appropriate stakeholders to help support the adoption. To develop technical methods to manage the adoption process within Business and Commercial Clients South Africa.

QUALIFICATIONS
Qualifications

• Business Commerce or Information Technology Degree

Experience

• 3-4 years experience in frontline banking with products and services
• Understanding of Banking products & services, awareness of the Personalisation analytical solutions
• 5-7 years experience with handling and organising large data and Proficiency in Excel
• Experience in validating data queries against programming tools such as SAS; SQL, PowerBI platform and other related programs
• Experience in problem solving using data and analytics and exposure to the agile framework in the prioritisation of project deliverables

ADDITIONAL INFORMATION
Behavioural Competencies

• Establishing Rapport
• Pursuing Goals
• Interacting with People
• Examining Information
• Articulating Information

Technical Competencies

• Active Listening
• Continuous Improvement
• Customer Understanding 
• Data Analysis
• Query Resolution