Senior Associate, HR Operations at SC Johnson

OVERVIEW

• We are looking for an HR professional to join our HR Delivery Center Team.
• This is a great chance to work in a multi-international environment with high standards of work.

RESPONSIBILITIES:

• Answers to HR questions via multiple channels such as case management system and live chat, phone.  
• Perform and coordinate HR administrative tasks as per the established processes.
• Educates staff and encourages self-service tools such as the HR Portal and other systems as needed.
• Researches and resolves all problems in a timely manner. Be able to work on more than one issue simultaneously and prioritize the urgency of requests.
• Ensures that documentation and staff requests meet the policy for each process.
• Actively contributes to delivering, maintaining and improving HR services, procedures and processes.
• Assesses and utilizes HR systems including Workday and the Staff Portal, Self Service, Knowledge base and Case Management.
• Ensures consistent application of HR policies and state, federal, and/or country laws and practices.

EXPERIENCE YOU’LL BRING:

• Your obligation and desire to develop will make a difference!
• Bachelor’s Degree in Human Resources, Management, Human Relations, or a related discipline
• Fluent in English
• Min 5 years experience in HR, Customer Service, Shared Service Organizations, and Contact Center experience preferred

BEHAVIORS YOU’LL NEED:

• Aptitude to work effectively in a fast-paced, self-directed team-based environment subject to changing priorities and short timelines
• Build credence and respect of local staff to ensure you can act as an advisor
• Strong customer service qualification including the knowledge of how to diffuse encouraging circumstances
• Demonstrated organizational and planning know-how
• The propensity to multi-task and prioritize workload and provide timely follow-up and resolution