Senior BPO Operations Manager at CallForce February, 2022

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- Senior BPO Operations Manager at CallForce
Posted: Feb 24, 2022

Expires: Not specified

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CallForce has developed a sound reputation for providing outsourced people solutions that allow our clients to enjoy a number of operational and financial benefits. We combine our HR expertise with the knowledge of our client's enviroment to design, implement and manage outsourced people solutions, resulting in improved business performance for our cl...
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Senior BPO Operations Manager
- Job Type Full Time
- Qualification Bachelors , Higher National Certificate
- Experience 5 years
- Location Western Cape
- City Cape Town
- Job Field Sales and Business Development
About the job
Senior BPO Operations Manager (CPT or JHB)
- Manage multiple campaigns
- Min 5 years contact centre operations management experience
- Experience in BPO a strong advantage
- Able to support day and/or night shifts on site
- Strong grasp of contact centre analytics
- Effective client interface, able to effectively deliver on stringent SLAs
- Effective people management skills
- Salary negotiable aligned to industry norms and experience
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Senior BPO Operations Manager at CallForce

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