Senior Business Analyst - Digital Technologies at SoluGrowth Pty Ltd

• We are looking for a Digital Feature Analyst to join our rapidly growing digital team and assist us in recommending the best digital products/solutions to launch in various markets we operate in, to increase profitability within the company’s business and digital transformation vision.
• The successful candidate will be responsible for clarifying business requirements, documenting associated user stories and acceptance criteria, through in-work collaboration with business stakeholders, cross functional teams and product owners across our business process services in finance, health and insurance etc, contributing to the accurate and effective end-to-end delivery of expectations. To assume the role of scrum master within the digital and business transformation and information technology teams, looking at market data to determine what digital products to launch and interviewing customers to understand their needs.
• Ultimately, the candidate will work with our clients and various community of practice leaders in our organization to help us determine what digital products/solutions we should launch to maximize profitability and realization of our global digital business model.

Responsibilities:

• Develop and oversee medium to large scale digital and business transformation projects.
• Analyze metrics to continually improve company and client’s digital products.
• Assist the company in achieving short and long-term goals relating to digital product growth.
• Work with our community of practice leaders to improve the analysis and presentation of our digital products/solutions.
• Proven work experience as a Business or Product Analyst within a digital environment or similar role.
• Proficient in database software SQL, Oracle, Jira, Confluence, Celonis, PowerBi (Dax or M-Query languages), Programming Python & R (Business Analytics Packages).
• Strong communication and negotiation skills, logical and critical thinking skills.
• The ability to work under pressure and adapt to change.
• Relevant training and/or certifications as a Business or Product Analyst.
• Prioritize and Plan work activities within the Digital Feature role.
• Manage the Backlog for the Digital Feature role.
• Collaborate with the team to deliver on backlog.
• Wear different hats: designer, tester, facilitator, product owner, etc.
• Create a shared understanding of what the digital product is supposed to do.
• Understanding business needs and be able to analyse requirements.
• Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by other business stakeholders.
• Evaluating the company’s digital products and comparing them against industry trends.
• Developing an understanding of company products to meet the company's current and future needs.
• Providing assistance with digital products and customer satisfaction, rating reviews and associated voice of customer technologies.

Requirements

QUALIFICATIONS:

Minimum Qualifications:

• Degree in BCom Informatics or a related field.
• Certifications in IIBA AAC/CBDA/CPOA or CCBA/CBAP or related.
• Service Design, Design Thinking, Lean Six Sigma, Scrum or SAFe industry accredited certifications will be advantageous.
• Consulting background will be advantageous.

Experience:

• 2 - 3 years proven experience in requirement elicitation, gathering, documentation and management and analysing digital business needs and provide solutions, working in an agile environment.
• 2 - 3 years good understanding of agile working practices, LEAN and SCRUM proficiency and working collaboratively across teams.  Agile methodologies, digital business analysis, SDLC, requirements management and business support.

ADDITIONAL INFORMATION

Behavioural Competencies:

• Taking Action
• Team Working
• Adopting Practical Approaches (Pragmatic)
• Embracing Change
• Articulating Information

Technical Competencies:

• Digital Business Analysis/ Feature Analysis
• Digital, Data and IT Knowledge
• Requirements Gathering and Management
• Process Analysis, Focus Groups, Surveys & Interviews, Workshop Facilitations
• Research & Information Gathering
• Stakeholder Management (Digital, Data and IT)