Senior Business Analyst at Pepkor Payments & Lending

Key Performance Areas:

Business Analysis Planning and Monitoring

• Identify the appropriate stakeholders
• Determine the activities required to successfully complete the business analysis
• Track and communicate the progress of work items throughout the SDLC
• Accurately estimate the required business analysis of work items
• For analysis purposes, have a detailed understanding of the source system (including database structures and process flows)

Requirements Elicitation, Management and Collaboration

• Investigate, evaluate, design, and propose solutions to address business requirements
• Validate that the stated requirements match the stakeholders’ expectations
• Work with project stakeholders to identify, model, and then document their requirements and business domain details
• Structure the requirements in the agreed format so that it is understandable by all stakeholders
• Ensure the timely analysis and documentation of business requirements for the delivery team
• Strong interpersonal and communication skills to help the team work together and to provide a good service
• Communicate the requirements to all stakeholders and obtain stakeholder sign off within the estimate time
• Facilitate meetings, prepare and run with presentations, resolve conflict and negotiate and influence others.
• Facilitate workshops with stakeholders to capture several independent sources of information relating to the project and gaining consensus where possible
• Capture areas of opposing opinion

Requirements Analysis

• Ensure that requirements are prioritized
• Use a combination of text, matrices, diagrams, and formal models to conceptualize the requirements
• Define Assumptions, Constraints and Risks
• Ensure that requirements specifications meet the necessary standard of quality
• Validate that all requirements support the Capfin’s business architecture

Solution Assessment and Validation

• Ensure that the proposed solution meet the stakeholders’ requirements
• Assist the testing team to ensure the solution is validated against the business requirements
• Assess whether the organisation is ready to make effective use of the solution

Enterprise Analysis

• Identify new capabilities required to meet the business need
• Define which new capabilities a project iteration will deliver

Life Cycle Management

• Use a combination of text, matrices, diagrams, and formal models to conceptualise the business requirements
• Ensure that the requirement specifications meet the necessary standard of quality
• Act as interface with business and the delivery team during the SDLC
• Understand and describe the basic function of the business’s core system
• Investigate production issues and propose solutions
• Perform data analysis tasks to find issues and opportunities for enhancements

Qualifications and Experience:

• 3-year tertiary qualification in relevant technical/financial/analytical related field of study
• Diploma in Business Analysis from FTI or equivalent
• 6 Years + experience in a similar role within a formal business analysis environment
• Experience within the Financial Services industry
• Experience with Contact Centre Environment
• Debt collection experience