Pepkor Payments and Lending forms part of the Pepkor Group, and operates as a division of Pepkor Trading (Pty) Ltd, serving as a central support structure for Capfin and Tenacity Financial Services.
As part of the Group, we benefit from the group’s size and expertise, affording us the opportunity to improve organisational efficiency. Our centralised sup...
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Requirements
Key behavioural competencies:
- Excellent problem-solving and communication skills
- Pro-active and collaborative team player
- Committed to the delivery of high-quality work
- Accountability and ownership of work delivered
- Passion for self-development and learning
To excel in our environment, you would require the following technical skills:
- Minimum of 3 years’ experience in a software development role
- Relevant Tertiary Qualification
- Experience with RESTful APIs and integrating with back-end services
- Angular development including knowledge of HTML, CSS, and JavaScript
- Database development using the relevant technologies
- Knowledge of software development best practices (e.g., unit testing, continuous
- integration, etc.)
- Exposure to cloud technology (AWS) is advantageous
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Key Responsibilities
- Analyse, understand and evaluate stakeholders’ requirements
- Support the business with ad hoc report- and data queries and manage end-to-end resolution of issues
- Develop and deploy innovative, high quality solutions (predominantly using Power BI)
- Perform functional testing, data validation and UAT of reports and other BI deliverables
- Project manage the delivery of solutions from customer engagement to post-implementation support
- Identify source data, source systems and data mapping required to deliver BI solutions
- Advise customers on options available for visualisation and analysis of the information
- Present BI solutions to stakeholders and conduct training when required
- Establish and build relationships, and liaise with IT Service Provider’s
- Remain current with BI industry trends, particularly around BI tools and technologies
Requirements
Qualifications
- A relevant 3-year tertiary or NQF aligned qualification.
Experience
- Minimum 3 years’ experience in a Data Management / BI Analyst/ BI Developer role
- Proven SQL programming experience will be necessary
- Proven Power BI experience will be necessary
- Experience in a Retail Financial Services environment will be advantageous
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Key Responsibilities
Recruitment and Selection
- Manage and facilitate the entire recruitment and selection process i.e. advertising of vacancies, screening of CV’s, scheduling interviews, conducting reference checks and coordinate assessments.
- Preparation of job specifications and job profiles in consultation with line management.
- Administration of appointment process, including offer letters and employment contracts.
- Create and maintain a database of potential candidates and skills for future vacancies.
Onboarding of new employees
- Coordinate and facilitate the on-boarding process for new employees.
- Manage Onboarding questionnaires & interviews with new starters and compile onboarding feedback reports.
- Support and monitor probation review process for new starters.
Compliance & Reporting
- Prepare and present bi-monthly PS reports.
- Capturing and maintaining of all relevant employee information on Sage 300 People.
- Reviews, updates and maintains company policies and ensures it is aligned to latest legislation updates.
- Assist with conducting audit checks relating to employees’ files and policies.
- Assist the People Support Manager with Employment Equity committee meetings and reporting.
Employee Relations (IR)
- Provides solid Employee Relations advice to line management and employees on labour law and company employment policies and procedures.
- Plans, coordinates, and attends disciplinary hearings.
- Prepares all disciplinary documents and warning forms.
- Monitoring of ESS (leave) application to ensure that the Leave policy is adhered to.
- Manage absenteeism in conjunction with line management and recommend remedial action.
- Provide guidance and advice for managing grievances.
PS Service Delivery
- Coaching and mentoring of line management and employees on PS matters.
- Manages employee benefit claims and ensures all claims are properly processed with the service providers (e.g., Critical illness, death, and disability).
- Administration of all employee information and records.
- Providing necessary information to all employees on benefits.
- Compile and conduct of PS training and education presentations in line with PS best practice.
- Conducts, prepares, and analyses employee exit interviews and identifies retention opportunities.
Performance and Organizational Management
- Manage performance improvement process in accordance with PPL Policy and Procedures
- Identification and analysis of training and development needs throughout the Performance Improvement process.
- Coach and advise managers and employees within area on performance improvement processes and practices.
- Identifies and supports management to drive high team performance through effective people enabling solutions.
- Assist with ad hoc PS engagement projects i.e. employee engagement surveys.
Employee Engagement & Wellness
- Assist with developing and implementing employee engagement and well initiatives.
- Implement and monitor all social committee events/ internal branding projects.
- Support the PS Manager with the coordination and implementation of organizational culture and values interventions.
- Communicates all EWP & EAP matters and manage relationships with service providers.
- Provide support, guidance, and assistance to all employees on the EWP & EAP.
- Manage the Onsite Clinic.
Reward & Recognition
- Assist the PS Manager in enhancing rewards and recognition incentives for employees to further promote the culture of recognition in the business.
- Responsible for managing PPL’s Reward and Recognition programme (Rewarded).
Requirements
Functional Competencies
- Strong Communication Skills and ability to build relationships
- Excellent Planning and organising skills
- Results driven
- Writing and reporting
- Quality and detail orientation
Qualifications and Experience
- Degree in Human Resource Management/ Industrial and Organisational Psychology
- At least 5 years' experience in a PS Generalist role.
- Efficient in MS Word, Excel, Outlook, PowerPoint.
- Efficient in Sage 300 People.
- Strong recruitment experience, especially IT related roles
- Strong technical expertise is required to effectively perform this role.
- Must have solid IR understanding and experience.
- Exposure to planning and executing of employee wellness and engagement initiative's.
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Requirements
- To excel in our environment, you would require the following:
- Minimum of 5 years’ experience in a software development role and environment
- Solid experience with databases: MS SQL Server, MySQL
- Solid experience with software: C#; .NET 6 and later, MVC, XML, SOAP, WCF, RESTful API’s, HTML5, Angular, JavaScript, jQuery, JSON, PHP, Stored Procedures, SSIS, Message Queues (RabbitMQ), Visual Studio, TFS, Azure DevOps, GIT, Amazon EC2, Amazon S3, Amazon VPC
- Understanding of Continuous Integration, DevOps & SOA
- Telephony systems experience with Asterisk and Presence integrations
- Experience in Financial Transactional systems (advantageous)
- Exposure to agile development methodologies (advantageous)
Primarily the areas of responsibility may include, but are not limited to:
- Database design and development
- User interface design and development
- Software development and unit testing
- Writing technical documentation and updating the Wiki site
- Collaborate with Business Analysts and Test Analysts
- Research and investigate new technologies
- Log analytics
- Telephony Systems development and integration
You will also be required to display the following competencies:
- Technical and problem-solving abilities
- Work under pressure and deadline driven
- Pro-active and collaborative team player
- High attention to detail
- Passion for continuous learning and self-development
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Key Responsibilities:
Software Development
- Implementation of solutions in compliance to quality standards, optimization of code supporting innovation.
- Ensure constant improvement of existing system processes and performance.
- Ensure innovative solution design and collaborative implementation.
- Collaboration with colleagues to implement technical designs and solutions.
- Proficiency in troubleshooting software issues.
- Work in close partnership with cross-functional teams.
- Ensure adherence to the Change Control process.
Innovation and Subject matter expert
- Enhance applications by identifying opportunities for improvement, making recommendations, and designing and implementing systems.
- Participate and contribute to competency forums as participant.
- Evaluate and identify new technologies for implementation.
- Remain updated on latest best practices and available technology.
Active participant in Development team
- Provide technical leadership and support.
- Responsible for technical input & design.
- Guide and mentor fellow developers.
- Active driver contributor of technical documentation and knowledge base.
Requirements
Qualifications and Experience
- 3-year Tertiary Qualification in Information Technology (B.Sc. Information Science or National Diploma) from recognized institution is preferred
- 8+ years relevant software development experience, including a minimum of 1 year experience in leading a team of Software Developers
Key Technical Competencies:
- Experienced in: C#; .NET, XML, SOAP, WCF, RESTful API’s, HTML5, Angular, JavaScript, jQuery, JSON, PHP, Database development, Message Queues, Azure DevOps, GIT, AWS Web Services
- Solid experience with databases: MS SQL Server, MySQL
- Understanding of Continuous Integration, DevOps & SOA
- Experience in FinTech environment (advantageous)
- Exposure to agile development methodologies
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Requirements
Key Performance Areas:
Business Analysis Planning and Monitoring
- Identify the appropriate stakeholders
- Determine the activities required to successfully complete the business analysis
- Accurately estimate the required business analysis of work items
- For analysis purposes, have a detailed understanding of the source system (including database structures and process flows)
Requirements Elicitation, Management and Collaboration
- Investigate, evaluate, design, and propose solutions to address business requirements
- Validate that the stated requirements match the stakeholders’ expectations
- Work with project stakeholders to identify, model, and then document their requirements and business domain details
- Structure the requirements in the agreed format so that it is understandable by all stakeholders
- Ensure the timely analysis and documentation of business requirements for the delivery team
- Strong interpersonal and communication skills to help the team work together and to provide a good service
- Communicate the requirements to all stakeholders and obtain stakeholder sign off within the estimate time
- Capture areas of opposing opinion
Requirements Analysis
- Ensure that requirements are prioritized
- Use a combination of text, matrices, diagrams, and formal models to conceptualise the requirements
- Define Assumptions, Constraints and Risks
- Ensure that requirements specifications meet the necessary standard of quality
- Validate that all requirements support the Capfin business architecture
Solution Assessment and Validation
- Ensure that the proposed solution meet the stakeholders’ requirements
- Assist the testing team to ensure the solution is validated against the business requirements
- Assess whether the organisation is ready to make effective use of the solution
Life Cycle Management
- Use a combination of text, matrices, diagrams, and formal models to conceptualise the business requirements
- Ensure that the requirement specifications meet the necessary standard of quality
- Act as interface with business and the delivery team during the SDLC
- Understands and can describe the basic function of the business’s core system
- Investigate production issues and propose solutions
- Perform data analysis tasks to find issues and opportunities for enhancements
Functional Competencies:
- Good understanding of business analysis concepts, tools, and methodologies
- Ability to facilitate, research, model and define requirements
- Experience working in a scrum development process
- Quick problem solver with an eye for detail and accuracy
- Ability to work independently as well as in a team
- Experience in using SQL to query databases and complete test cases is advantageous
- Strong interpersonal and communication skills to help the team work together and to provide a good service
Qualifications:
- 3-year tertiary qualification in relevant technical/financial/analytical related field of study
- Diploma in Business Analysis from FTI or equivalent
Experience
- 3 Years + experience in a similar role within a formal business analysis environment
- Experience within the Financial Services industry would be advantageous
- Experience with Contact Centre work will be advantageous
- Debt collection experience would be advantageous
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Key Performance Areas:
Business Analysis Planning and Monitoring
- Identify the appropriate stakeholders
- Determine the activities required to successfully complete the business analysis
- Track and communicate the progress of work items throughout the SDLC
- Accurately estimate the required business analysis of work items
- For analysis purposes, have a detailed understanding of the source system (including database structures and process flows)
Requirements Elicitation, Management and Collaboration
- Investigate, evaluate, design, and propose solutions to address business requirements
- Validate that the stated requirements match the stakeholders’ expectations
- Work with project stakeholders to identify, model, and then document their requirements and business domain details
- Structure the requirements in the agreed format so that it is understandable by all stakeholders
- Ensure the timely analysis and documentation of business requirements for the delivery team
- Strong interpersonal and communication skills to help the team work together and to provide a good service
- Communicate the requirements to all stakeholders and obtain stakeholder sign off within the estimate time
- Facilitate meetings, prepare and run with presentations, resolve conflict and negotiate and influence others.
- Facilitate workshops with stakeholders to capture several independent sources of information relating to the project and gaining consensus where possible
- Capture areas of opposing opinion
Requirements Analysis
- Ensure that requirements are prioritized
- Use a combination of text, matrices, diagrams, and formal models to conceptualize the requirements
- Define Assumptions, Constraints and Risks
- Ensure that requirements specifications meet the necessary standard of quality
- Validate that all requirements support the Capfin’s business architecture
Solution Assessment and Validation
- Ensure that the proposed solution meet the stakeholders’ requirements
- Assist the testing team to ensure the solution is validated against the business requirements
- Assess whether the organisation is ready to make effective use of the solution
Enterprise Analysis
- Identify new capabilities required to meet the business need
- Define which new capabilities a project iteration will deliver
Life Cycle Management
- Use a combination of text, matrices, diagrams, and formal models to conceptualise the business requirements
- Ensure that the requirement specifications meet the necessary standard of quality
- Act as interface with business and the delivery team during the SDLC
- Understand and describe the basic function of the business’s core system
- Investigate production issues and propose solutions
- Perform data analysis tasks to find issues and opportunities for enhancements
Qualifications and Experience:
- 3-year tertiary qualification in relevant technical/financial/analytical related field of study
- Diploma in Business Analysis from FTI or equivalent
- 6 Years + experience in a similar role within a formal business analysis environment
- Experience within the Financial Services industry
- Experience with Contact Centre Environment
- Debt collection experience
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Primarily the areas of responsibility may include, but are not limited to:
- Business Analysis Planning and Monitoring
- Requirements Elicitation
- Requirements Management and Communication
- Requirements Analysis
What you'll gain:
- Experience in Business Analysis Planning and Monitoring
- Skills in Management and Communication of projects
- Ability to Prioritise Requirements and ensure they meet quality and control standards
- And much more!
Requirements
Requirements to apply:
- BSc Engineering Degree specialising in Industrial Engineering
- Sound knowledge of Microsoft Outlook, Word, and Excel essential
- Currently unemployed
- Between the age of 18 - 35
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Key Performance Areas:
Integrated Marketing Strategy
- Implementation of marketing communication strategy - traditional & digital campaigns
- Collaborate with agencies to integrate marketing strategy on all channels
- Manage and coordinate the campaign implementation process, aligning with all internal & external stakeholders on objectives and timelines
- Work with agency, Head of Brand and the Sales & Marketing executive to create campaign target goals
- Responsible for all marketing communication across all platforms
- Engages Head of Brand, the Sales & Marketing executive and relevant business owners in an advisory capacity to optimise campaign deliverables and marketing operational efficiency
- Plan, implement and report on all campaign elements
- Monitor & ensure the marketing strategy & initiatives are executed as planned.
- Suggest new ideas for the integrated marketing strategy and tactics
- Understand target customer segmentation of various external media (both traditional & digital) to identify suitable channels
- Drive the roll-out of all digital and social media campaigns
- Ensure the implementation of the digital strategy by driving brand awareness, consideration and acquisition across all platforms, working closely with the relevant external agency and internal stakeholders
- Ensure the marketing strategy and all communication align with digital marketing campaigns
- Understand digital & social media analytics and interpret the content and data
- Manage campaign budgets
Campaign Process Management
- Review of end-to-end campaign processes for efficiency and effectiveness
- Set and drive strategic objectives and measurement of all campaigns together with the internal stakeholders
- Engage and collaborate with internal and external stakeholders to ensure effective implementation of marketing initiatives
- Identify business process and system improvements to streamline ways of work between internal & external stakeholders
- Proofing creative & digital copy and detail checks across all campaign channels & platforms to mitigate the risk of errors early in the process, and ensure alignment to overall campaign | brand strategy
- Create campaign framework and process for all the marketing campaigns
- Create a robust process for internal & external campaign briefings, reviews and approvals
- Scrutinise the current campaign process and make improvements
- Liaise & manage the creative; digital & media agency and internal teams to coordinate marketing campaigns and priorities
Engagement Management with Strategic Partners
- Manage the retail distribution Network to drive campaign initiates on the brands relevant platforms and channels
- Build relationships and ensure alignment across marketing, operations, legal and agency teams
- Facilitate regular campaign status and review meetings
- Drive quarterly marketing alignment process for all stakeholders
Requirements
Functional Competencies:
- Good understanding of business analysis concepts, tools, and methodologies.
- Broad experience on delivering integrated (TTL) customer facing campaigns across all traditional and digital media touch points
- Strong Copywriting skills and digital marketing skills (Search; Display & Social)
- Strong campaign management execution capability
- Good understanding of media trends, social media platforms & technologies
- Strong project management skills - ability to coordinate multiple campaigns
- Strong conceptual skills with the distinct ability to contribute at strategic and tactical level and the ability to drive origination activities with operational priorities and activities and obtain buy-in from all internal stakeholders.
- Understanding of target audiences
Behavioural Competencies:
- Strong problem-solving and solution-oriented mindset with attention to detail
- Effective time management and planning skills to self-manage campaigns, projects, and stakeholders
- Strong communication, interpersonal, and collaboration skills with a focus on client needs and networking
- Information gathering and problem analysis
- Succeeds in fast-paced environments
Qualifications:
- 3-year diploma or Degree in Marketing | Copy writing | Digital Marketing
- Post graduate studies in digital marketing would be highly advantageous
Experience:
- 3+ years marketing experience, including managing integrated TTL campaigns
- Digital marketing experience would be highly advantageous
- Experience in financial services would be highly advantageous
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Key Responsibilities:
- Conduct a training needs analysis in conjunction with departmental stakeholders and collate the annual training plan
- Facilitate business orientation, deliver technical training, and manage new employee intakes within the Contact Centre
- Deliver and evaluate training using various learning methodologies
- Design, develop, maintain, and update training operations materials
- Oversee learnership implementation, rollout plan, monitor and report on learner progress
- Record and report on training attendance, assessment results and learner feedback
- Build and maintain strong relationships with internal business stakeholders
- Assist in the creation, development, and maintenance of learning content and frameworks within the Learning Management System (LMS), ensuring material is current, user-friendly, and aligned with business needs
Requirements
Qualification and Experience:
- Preferred but not limited to: OD-ETDP Qualification at NQF5 level/ B-Ed Qualification
- Advantageous: An HR or related Diploma or Degree would strengthen your application
- Knowledge of Contact Centre operations and procedures is highly valued with approximately 2 years’ experience as Learning Facilitator and/or coaching and mentoring agents or team members, and/or providing on-the-job training or support to new hires in an operations environment, ideally in a Contact Centre environment
- Must be proficient in MS Word, MS Excel, MS Outlook, MS PowerPoint
- Must have a good understanding of Adult Learning principles and methodologies
- Must be able to proficiently deliver various types of training – applying traditional and technology enabled approaches as well as the ability to evaluate learning impact
- Working knowledge and utilisation of training management and learning systems (e.g. Sage, Udemy, Moodle, TypeForm, SurveyMonkey)
Method of Application
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