Pepkor Payments and Lending forms part of the Pepkor Group, and operates as a division of Pepkor Trading (Pty) Ltd, serving as a central support structure for Capfin and Tenacity Financial Services.
As part of the Group, we benefit from the group’s size and expertise, affording us the opportunity to improve organisational efficiency. Our centralised sup...
Read more about this company
Conduct a training needs analysis in conjunction with departmental stakeholders and collate the annual training plan
Facilitate business orientation, deliver technical training, and manage new employee intakes within the Contact Centre
Deliver and evaluate training using various learning methodologies
Design, develop, maintain, and update training operations materials
Oversee learnership implementation, rollout plan, monitor and report on learner progress
Record and report on training attendance, assessment results and learner feedback
Build and maintain strong relationships with internal business stakeholders
Assist in the creation, development, and maintenance of learning content and frameworks within the Learning Management System (LMS), ensuring material is current, user-friendly, and aligned with business needs
Requirements
Qualification and Experience:
Preferred but not limited to: OD-ETDP Qualification at NQF5 level/ B-Ed Qualification
Advantageous: An HR or related Diploma or Degree would strengthen your application
Knowledge of Contact Centre operations and procedures is highly valued with approximately 2 years’ experience as Learning Facilitator and/or coaching and mentoring agents or team members, and/or providing on-the-job training or support to new hires in an operations environment, ideally in a Contact Centre environment
Must be proficient in MS Word, MS Excel, MS Outlook, MS PowerPoint
Must have a good understanding of Adult Learning principles and methodologies
Must be able to proficiently deliver various types of training – applying traditional and technology enabled approaches as well as the ability to evaluate learning impact
Working knowledge and utilisation of training management and learning systems (e.g. Sage, Udemy, Moodle, TypeForm, SurveyMonkey)
Gmail
Yahoomail