Senior Clerk (Centurion) at AVBOB South Africa

Description

• We are seeking a detail-oriented and efficient Senior Clerk to join our refunds team. The ideal candidate will be responsible for handling high volumes of refund requests, including those related to customer complaints and fraud investigations, ensuring timely and accurate processing in line with company policies.
• You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organisation that values employee development and rewards excellent performance.

Key Responsibilities:

• Efficiently sort and manage daily incoming and outgoing correspondence for smooth operational flow.
• Receive, capture, and distribute refund-related emails from branches, client services, and the Complaints Department.
• Process refund requests, ensuring all necessary documentation is complete and compliant.
• Perform premium history checks, verify account holder details, and process refund transactions accurately.
• Capture and authorize cash focus transactions, handle rejections, and follow up with clients for updated banking information.
• Address telephone and email inquiries from clients and branches, providing exceptional customer service.
• Assist other departments with inquiries related to in-force policies, refunds, and cancellations.
• Carry out adhoc duties as needed to support team operations

Requirements

• Grade 12 (Matric) or equivalent qualification.
• 2 years of administrative experience.
• Proficient in MS Office and general computer literacy.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a service-oriented attitude.
• Ability to manage multiple tasks efficiently and accurately.
• Client-friendly approach with a focus on providing exceptional service