Senior Clerk: Persal and Electronics (Centurion) at AVBOB South Africa

Description

• Sorting of daily Persal and Electronics correspondence.
• Provide training and assistance to subordinates.
• Handling of telephonic and written queries and assisting with Complaints investigations.
• Capturing and processing of daily correspondence and discrepancy reports.
• Attending to the daily discrepancy reports in accordance with the proses as stipulated in the procedure manual.
• Refund requests received from facilities, policy holders.
• Controlling the exchange of flies between Q-Link and our Production System.
• Reconciliation of deductions made by the facilities.
• Unreconciled amounts.
• Un-allocated amounts should be attended to on a daily and monthly basis.
• Monitor the scheduling of program as stipulated on the ICT schedule.
• Attend to the transactions on the 1st Provisional Lapse Run Report.
• Provisional and final lapses work sheet under V/Drive.
• Maintain effective personnel administration and render training and support.
• Assist with the Performance Appraisal of subordinates.
• Compile monthly stats report of the post/ correspondence that was worked on throughout the month.
• Maintain a high standard of communication across all levels and Departments internally and externally

Requirements

• Grade 12
• 2 – 3 Years’ relevant experience (Long Term Insurance experience will be an advantage).
• Good communication skills.
• Computer literate (MS Office and MS Excel).
• Good interpersonal skills.
• Be accurate and figure orientated (compile reconciliations).
• Be client friendly and service orientated.