Patient Administration Manager at Profile Personnel

Job Description

• A leading organisation in the private healthcare sector is seeking a detail-oriented, analytical and proactive Patient Administration Manager to join its team.
• This role will oversee key patient administration and revenue-cycle functions, with responsibility for credit control, case management, tariff governance, reporting and operational performance. The successful candidate will bring strong private healthcare administration experience and the ability to lead teams, drive accountability and identify opportunities for continuous improvement.

Requirements, Experience & Qualifications

• Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field.
• At least 5 years’ relevant experience in private healthcare administration, revenue cycle, case management, credit control or a related function.
• At least 2 years’ supervisory or management experience.
• Sound knowledge of private healthcare revenue-cycle processes, medical schemes and funder requirements.
• Strong understanding of case management, credit control, age analysis and debtors month-end processes.
• Intermediate to advanced Microsoft Office skills, particularly Excel.
• Experience with funder or industry portals will be advantageous.

Key Responsibilities

• Lead and support Team Leaders across Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end debtors reporting.
• Ensure effective case management, including authorisations, funder compliance and accurate documentation.
• Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate reports and analytical insights to support management decision-making.
• Drive standardisation, governance, accountability and continuous improvement across areas of responsibility.
• Identify operational risks and implement appropriate corrective actions.
• Support effective stakeholder relationships across internal teams and external funders.

Key Competencies & Skills

• Strong leadership and team-support capabilities.
• Analytical thinking and practical problem-solving skills.
• Strong communication, reporting and stakeholder management abilities.
• High level of accuracy and attention to detail.
• Ethical judgement, integrity and confidentiality.
• Strong accountability and organisational skills.
• A proactive approach with a continuous improvement mindset.