Senior Clerk: Retention (Centurion) at AVBOB South Africa

Description

• We are looking for a customer orientated individual to join our Retention team. Under the direction of the Head, you will be responsible for ensuring that all monthly payments are allocated in a timeously manner and to maintain our policy holder’s policies.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Handling of daily telephonic and written queries.
• Investigate and processing of refund requests from policy holders and third parties.
• Processing of daily correspondence and discrepancy reports.
• Reconciliation of premiums received from institutions.
• Assist and train new personnel and report any training needs to the supervisor.
• Assist the supervisor with all un-allocated amounts on a daily and monthly basis.
• Contact institutions regarding the surplus or shortage amounts.

Requirements

• Grade 12 certificate.
• 2 – 3 years relevant experience (Long Term Insurance experience will be an advantage).
• You should be computer literate (MS Office).
• Good customer service orientated.
• Good communication and interpersonal skills.
• Accuracy and figure orientated (reconciliations).