Senior Client Analyst at Nedbank

Job Purpose

• A highly analytical and strategically minded Senior Client Analyst with extensive experience in data analytics, business intelligence, and client insight development within CIB environments.
• Adept at translating complex data into actionable insights and communicating confidently across all organizational levels, including senior executives. Recognized for strong stakeholder engagement, problem‑solving ability, and the capability to step seamlessly into high‑visibility analytical roles.

Job Responsibilities

• Provide advanced analytical data support to the client analytics function
• Maintain accurate, reliable and well‑governed analytics datasets and business intelligence models that enable fast and confident decision‑making
• Develop predictive insights on client behaviour that influence coverage, pricing and portfolio focus
• Deliver executive‑ready dashboards/reports, data models and narratives that convert analytics into clear recommendations and measurable value
• Generate comprehensive decks to communicate findings and recommendations to stakeholders
• Clearly present findings back to senior stakeholders, through data story telling
• Act as the primary point of contact for data queries support relating to CIB client data
• Support tracking of strategic programmes and business drivers
• Continuous research to develop innovative solutions and improve existing methodologies to analyse risk and returns on portfolios
• Stay updated with the latest developments in financial markets, data trends, business intelligence models and techniques
• Build strong internal and external stakeholder relationships
  Mentor and support junior analysts.

Analytical & Technical Skills:

• Advanced data modelling and analytical capability (SQL, Python, Power BI, Excel).
• Strong predictive modelling and machine learning exposure.
• Expertise in building executive‑level dashboards and visualisations.
• Ability to simplify complex datasets and translate them into practical business insights.
• Data governance, data quality management, and multi‑source data integration.

Communication & Influence:

• Confident communicator across all levels: frontline, senior management, Exco.
• Skilled in storytelling with data - transforming analysis into compelling narratives.
• Strong presentation skills with ability to influence decision‑making.
• Adept at managing senior stakeholder expectations and driving clarity.

Leadership & Business Skills:

• Strong problem‑solving ability and structured thinking.
• Experience supporting strategic programmes and business performance tracking.
• Collaborative approach with proven ability to work cross‑functionally.
• Capable of stepping into higher‑responsibility roles with ease.
• Mentorship and team development experience.

Preferred Qualification

• Postgraduate degree in Statistics, Mathematics, Finance, Economics or Computer Science.

Professional Knowledge

• Business and Financial terms, definitions and calculations
• Capacity planning and project management
• Change management
• Communication strategies
• Financial and management accounting principles
• Governance, risk, and controls
• Principles of project management
• Strategic planning
• Professional business writing and executive presentation skills
• Business acumen and sound ability to convey narrative

Minimum Experience Level

• Over 5 years' experience in data analytics, ideally within financial services or CIB.
• Proven ability to operate in high‑pressure, fast‑paced environments.
• Strong experience with BI tools, predictive analytics, and business performance insights.
• Leverage machine learning techniques, and Co-pilot (or equivalent AI analytics)

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Consumer behaviour
• Diversity management
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Strategic planning

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Decision Making
• Business Acumen
• Guiding Team Success
• Building partnerships
• Planning and Organizing