Senior Cloud Ops Engineer at Hewlett Packard Enterprise

The Role:

The purpose of the Cloud Ops Engineer is to work with the Cloud Ops team and Consultants in other practices to build, support and improve customer environments. This role is highly technical and involves "hands on" technical delivery as well as some day to day team tasks and provide technical guidance to the rest of the team. Strong understanding of all services offered and a high level of confidence working with various technologies are expected. Take ownership of problems and incidents within the team. Keeping Management and Team members informed of progress. Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems. Work with stakeholders to define systems requirements for new technology implementations. Make recommendations on hardware and software assessments and upgrades. Contribute to the drive of automation and continuous improvement of services and support. Establishing processes and procedures to improve and support global service delivery. Ensure operational documentation is up to date, tested and distributed where needed. Day to day activities include monitoring and reviewing service delivery, responding to escalations, and maintaining the stability of the services. Ensure the global infrastructure and core technologies are operating optimally at all times (meeting all agreed SLA/OLA). Undertake change submission role including submitting new change requests and attending the weekly CAB meeting as required. Feed into Major Incident Management and Problem Management processes and ensure adherence within the Infrastructure team as a whole. Keep up to date on the latest technologies and solutions and conduct research into their potential application in the firm. Work within HPEs project methodology for all projects. Fulfil responsibilities in the event of an emergency or disaster in adherence with BC/DR policies. Maintain and regularly test the firm's Business Continuity Plans to mitigate key IT business risks in line with the firm's policies. Regular interaction with the global Service Desks to ensure effective handling of incidents and requests

Required Skills:

• In-depth experience with Azure or a similar cloud platform
• Specific technical knowledge of:
• DevOps tools and methodologies (Azure DevOps, Terraform, PowerShell, JSON or similar)
• Software defined networking
• Cloud storage solutions
• Active Directory
• Excellent problem-solving skills
• Familiarity with cloud automation and PowerShell and/or C#
• Experience in writing design documentation
• Ability to work independently or part of a team
• Degree in Computer Science, Information Systems or related field (or the equivalent work experience)
• Understand and experience of Linux operating systems
• MS Cloud (Azure, Exchange Online, VNETS, VPN, & PowerShell)
• Windows Server 2012, 2014, 2016 and 2019
• Server Backup Products, Microsoft's Active Site Recovery (ASR) and Azure backup
• Proven experience in IT infrastructure planning and development
• Designing virtualization and storage solutions with hands on SAN experience
• Exposure over many years to a wide variety of applications and technologies
• In-depth knowledge of applicable data privacy practices and laws
• Deep understanding of project management principles and application

Additional Beneficial Skills:

• Azure Stack HCI knowledge and experience
• Technical mentoring and training of other team members
• Experience working within diverse industry sectors e.g., financial, retail, commercial, etc.
• Additional Hyperscaler experience i.e., AWS. GCP, Alibaba skills would be a clear benefit.
• Microsoft Office 365
• Windows 7, 8.1, 10 Enterprise Edition
• Microsoft Exchange and Exchange online exposure
• Microsoft SQL (Iaas and Paas)
• An appreciation of Azure networking/security

Soft skills:

• Great team player
• Comfortable white boarding to peers and articulating thoughts around technical designs
• Strong attention to detail
• Thirst for learning new technologies

Experience:

• At least 3+ years working with cloud technologies
• And
• At least 5+ years’ experience in an engineering / operations role in a large Windows network environment (AD, DNS, DHCP, Windows servers, storage platforms, etc.)