Senior Cloud Support Engineer - Storage and Content Delivery at Amazon Web Services

About Us
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

Basic Qualifications

The Storage and Content Delivery role supports our services that focus on cloud infrastructure, including AWS S3 storage, Cloudfront content delivery, Storage Gateway data delivery, Glacier archive storage, SES messaging service and Snowball bulk data import/export.

• Experience troubleshooting filesystem, block and object storage
• Experience with scripting (i.e. bash, Python, PowerShell etc.)
• Detailed knowledge of storage protocols: iSCSI, NFS, SMB
• Expertise with network troubleshooting and tools e.g. iperf, MTR, traceroute, dig,
• Experience with Cloud architecture patterns and distributed computing concepts
• Messaging and Queueing experience
• Experience working with REST API based services
• Exposure to OS and networking security concepts and standard methodologies.

Preferred Qualifications

• Understanding of Content Delivery Networks
• Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)
• Understanding of video compression & Delivery (Codecs & Containers, Streaming Protocols)
• Prior working experience with AWS e.g. AWS S3 storage, Cloudfront, Storage Gateway, Glacier, Simple Email Service, Snowball, AWS Elemental Media Services, Kinesis Video Streams, Elastic Transcoder, AWS Transfer for SFTP, Datasync and AWS Backup.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Company - Amazon Web Services SA Pvt Ltd
Job ID: A1131359