Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
In this role you will provide an outstanding dedicated and relationship – based client experience to all Wholesale Banking Clients. You will also respond to customer enquiries and provide an in-depth solution based support. This role includes various aspects of voice and Face to Face advice, as well as a pro-active approach to supporting the client needs holistically.
Job Description
Key Accountabilities
Provide superior customer service and support to all Wholesale Banking clients aligned to Coverage segments and portfolios in respect of rendering a consultative support role to their portfolio of clients.
Efficiently deliver and ensure continuation of service by applying specialist knowledge for problem solving and advice for prevention and continuous improvement to ensure existing process, methods and systems integrity.
Take a practical step-by-step approach to problem solving and improvement through the application of specialist knowledge and team activity.
Remain alert and report real or potential risks identified from customer queries and assist with system testing.
Be familiar with all risk management and compliance processes and procedures relating to Wholesale Products, Services and Solutions.
Maintain and continuously look for opportunities to further develop skills and knowledge base
Education And Experience Required
NQF Level 5/6 : Grade 12/Diploma and/or Degree
Minimum 3 years General Banking experience
Minimum 2 years in a Customer Service and Support role
Understanding of the MT103,MT202,MT202COV,MT910, MT199 SWIFT messages and related SWIFT standards.
Understating of EXCON BOP reporting for international payments(incoming cross boarder payments)
Clear understanding of the service center support methodology
Understanding of the retail and corporate payment model
Contextualization of the digital and automation journey- Active participation in driving client migration from manual channels to self-service channels
Flexibility in Identifying and driving rapid improvement initiatives to enhance client experience, business efficiency, cost savings and risk mitigating
Exceptional Client Servicing Skills
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
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