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Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
Job Description
Responsible for the production of salary surveys, and associated tasks within the Workforce Transformation (WT) Team.
- This includes the following elements that relate to the salary survey production cycles:
- Review client survey input to identify questionable data.
- Verify the accuracy and validity of submitted data through communicating with clients to resolve survey input issues.
- Respond to client requests for survey data and interpretation.
- Develop and maintain positive customer relations through regular and proactive communications.
- Understands and incorporates reward and performance analytics within the benchmarking team and across the wider Workforce Transformation team.
- Responsible for the end-to-end production process of established benchmarking offerings (i.e. salary surveys).
- Involvement in the marketing and new product development of salary survey products as well as conduct sales calls and activities for target clients and industries.
Qualifications
- Bachelor’s degree in numeric field of study or technical equivalent
- Minimum of 3 years of work experience with a focus on numeric analysis and calculations.
- Consolidation and analysis of data
- Strong Excel skills
- Remuneration and Reward
- Application of human capital analytics and benchmarking incl. surveys
- Business development / sales / marketing
Additional Information
Key Performance Area
Development and growth of the analytics and benchmarking team:
- Reward and Performance analytics, offerings
- Benchmarking & Survey production
- Use of technology to streamline processes and enhance offering
- Revenue / Sales & Client Service
KPA and Input
Benchmarking & Survey Production
Production activities to perform and manage across all benchmarking offerings and surveys:
- Timeously collect data from participants.
- Perform / review job matching as provided by participants to ensure accurate matching of data to survey jobs.
- Perform verification on data sheets prior to uploading to the survey system and resolve all queries in good time.
- Perform survey production duties such as producing all the surveys as well as the narratives and workplace practices accurately and effectively.
- Plan and conduct all relevant tasks per above to ensure timely production of surveys.
Administration activities to manage across all surveys:
- Load and maintain client details to the survey system and link clients and data sets to relevant surveys.
- Repeat clients: Identify clients from prior year lists; manage risk and compliance requirements; contact and interact with clients; create and manage contract details; conclusion and filing.
- Provide clients with telephonic training in the use of the product/system.
- Plan and conduct all relevant tasks per above to ensure timely execution, good customer service and client retention
Product Development
Product and System Development activities to perform and manage:
- Use of technology to streamline processes and enhance offering.
- Ensure product aspects such as job catalogues and input sheets remain up to date by identifying and effecting relevant changes.
- Define requirements for new and enhanced products/offerings and system developments.
- Test system changes.
- Manage implementation of changes.
Revenue / Sales
Manage and grow the benchmarking, analytics and survey production, product enhancements, system developments and marketing in order to achieve the following sales objectives:
- Overall Sales Revenue target
- Number of Lines of data applied in surveys
- Number of Clients
- Enhanced offerings using analytics and Deloitte Future of Work assets
- Personal sales objectives of identified Key Clients
Client Service
- Build distinctive client relationships by establishing credibility, positioning our firm as a marketplace leader, seeking and maintaining deep networks and consistently demonstrating our unique ability to deliver valuable, innovative and high quality client services.
Service Line Capabilities and Description
Inspiring
Projects integrity and confidence, motivating others through team collaboration and recognition of strengths, differences, and contributions
Creating purpose
Understands internal and external stakeholder objectives, aligns their own and their teams’ work to objectives and sets personal priorities
Building the business
Understands disruptive trends and promotes potential opportunities for improvement
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