Senior Controller: FareOperations (2 Posts) at City of Tshwane

Job purpose

• To perform real-time monitoring of the Automatic Fare Collection (AFC) system, to ensure adherence to the system and to take immediate remedial action in the event of a system malfunction or a threat to the revenue collection equipment functionality, to instruct station staff and drivers on required actions to take in the event of a malfunction on board or in the station and to mitigate the impact of unusual occurrences regarding the fare collection system while bus services are in progress 

Appointment requirements

• Grade 12
• At least two years’ experience in an Intelligent Transport System (ITS) and automated fare collection environment
• Experience in a public transport operations environment will be an added advantage
• A valid driving licence
• Computer literacy 

Personal attributes and/or competencies

• Ability to make critical decisions in a real time environment; integrity; analytical thinking skills; intelligence; patience; innovative thinking skills; energy; willingness to accept responsibility; ability to pay attention to detail; communication skills; organisational skills; budget management skills; leadership skills; technical skills; advanced linguistic proficiency

Primary functions

• Oversee the Intelligent Transport System (ITS) maintenance and repairs and communicate with users and stakeholders of the Automated Fare Collection (AFC) system
• Monitor and test the AFC system infrastructure performance
• Conduct stakeholder management
• Perform continuous real-time online monitoring and give instructions regarding the functionality of the AFC system
• Report on the functionality of the AFC system