Senior Credit Controller at ADvTECH

Job Purpose:

• Maximise productivity & supervision within the Debtors team.  Minimizing accounts from being overdue/arrears, minimizing the handover of accounts. Supervisor will be specialized in different aspects of the debt collection department and supervise the team in line with this specialization.

Duties & Responsibilities:
Supervision of team which includes:

• Daily, Weekly and monthly staff statistics on collections, PTP made, broken PTP and average talk time, conversion rate,
• Training and counselling where standards are not met via training or disciplinary.
• Updates on risk categories of debt and the way forward.
• Loading, calls, Sms and email campaigns.
• Assisting collectors during a call by using the call whispering function
• Monitoring and reporting on daily, weekly, and monthly performance collection vs set target
• Deal with all/any escalated queries or high-risk debtors from Senior credit controllers.
• Tracing as required by team members.
• Identifying accounts due for handover.
• Accounts balance adjustments of any nature on accounts
• WhatsApp messaging/SMS portal.
• Assist with the month-end report.
• Handling HR performance-related issues and escalation if necessary.
• Send Monthly bulk Statements.
• improve the system to be more efficient and effective.
• Daily management of the age analysis & work planning and allocation accordingly.

Minimum Requirements:

Qualifications

Minimum

• Bachelor’s Degree (NQF Level 7) qualification in Financial management or similar

Advantageous

• Postgraduate Degree (NQF Level 8) qualification in Financial management or similar

Experience

Minimum

• Debt collection experience – minimum 7 years
• Debt collection supervision – minimum 4 years

Key competencies:

• Supervision, training and disciplining of staff
• Deal with customers diligently, courteously, and professionally while collecting payments (Excellent telephone manner)
• Ability to understand and read a statement, to identify overdue account
• Be concise and assertive, although also persuasive and patient
• Excel knowledge
• Customer service orientated and some knowledge of CPA
• Self-motivated, reliable negotiation experts who care for our clients as well as our company.