Senior Credit Controller at Bryte Insurance Company Limited

Key Tasks & Accountabilities

• Premium Collections & Account Reconciliations
• Receive assigned recon tasks and complete within agreed timeframes.
• Plan and prioritise workload appropriately – escalate to Finance Business Partner when problematic.
• Request payment from brokers monthly.
• Allocate all premiums received.
• Identify the nature of disputes.
• Broker error – liaise with brokers together with the underwriting and sales teams
• Endorsements incorrectly processed – initiate endorsement request – liaise with the underwriting and sales teams to correct.

Unallocated cash reconciliations/premium collection dispute

• Reconcile unallocated cash
• Receive assigned recon tasks via workflow and complete within agreed timeframes with Finance Business Partner.
• Cash received for unprocessed underwriting instructions – contact brokers for information and forward to the underwriting team for processing.
• Instructions not processed or incomplete – initiate endorsement – liaise with Market Underwriting
• Payment shortfall – refund request assessment required.

Premium collection dispute and reconciliation

• Receive assigned recon tasks via workflow and complete within agreed timeframes.
• Call brokers and request payments.
• Broker disputes statement – investigate and negotiate payments.
• Investigate and identify the discrepancies (Systems review, underwriting, sales team interaction)

Leadership Accountabilities

• Supervise and mentor a team of credit controllers. Providing guidance and support.
• Model behaviours that demonstrate commitment to Bryte’s guiding principles. 
• Take action to manage own and team development and encourage others to do the same
• Conduct regular reviews of accounts and providing feedback to the appropriate level.
• Identify and implement improvements to credit control processes and systems.

Education and Experience

• Finance qualification
• Minimum 5 years’ experience in credit control
• Proven experience in a credit control or senior credit control role
• Strong understanding of credit control principles and practices
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Experience in managing a team (for senior roles).
• Knowledge of relevant regulations and legislation.