Active Roles at Bryte Insurance Company Limited

Key Tasks & Responsibilities

Leakage Control & Quality Assurance

• Enforce SLAs, review open/closed files to identify and correct leakage.
• Analyse audit findings and leakage variances, report monthly to senior stakeholders.
• Conduct monthly technician-level leak audits; authorize payments and process claims rejections within SLA.

Reporting & Performance Analysis

• Review QA and operational reports frequently; propose corrective action plans.
• Monitor metrics such as average cost per claim, vendor performance, outstanding payments.

Customer & Stakeholder Management

• Champion Treating Customers Fairly (TCF) standards.
• Provide prompt, professional communication with brokers, repairers, and clients.
• Resolve queries or escalate appropriately; maintain high service standards.

 People Leadership & Talent Development

• Manage claims team: performance objectives, coaching, leave, attendance, conduct.
• Oversee recruitment, staff development, succession planning, EE compliance.
• Implement performance management processes and corrective actions as needed.

Claims Cost & Vendor Management

• Conduct regular sample audits and cost containment reviews.
• Evaluate vendor and repairer performance against SLAs; renegotiate as needed.
• Ensure handlers comply with business policies and financial guidelines; monitor spend.

Business & Change Leadership

• Drive transformation initiatives aligned with Bryte strategy.
• Support Heads of Claims with strategy implementation and regulatory compliance.
• Maintain up-to-date knowledge of liability claims trends, legal frameworks, and best practices.

Qualifications & Experience

• Matric; NQF Level 6 or B‑Degree qualification.
• FIAS qualification (minimum 150 credits); completed regulatory exam(s).
• 6+ years in insurance, focusing on liability claims; 3–5 years in a supervisory/managerial role.
• Working knowledge of BCEA, LRA, regulatory and compliance frameworks.

Advantageous

• Paralegal Diploma or LLB.
• AIISA or FIISA affiliations.
• Experience with change management or SAP/ERP

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Key Tasks & Responsibilities

Salvage & Recovery Operations

• Manage salvage processes across asset categories (e.g., motor vehicles, electronics, property)
• Coordinate asset inspections, valuations, and disposals through certified vendors or auctions
• Track salvage trends, residual values, and potential fraud indicators
• Oversee end-to-end documentation for all asset recoveries

Stakeholder & Vendor Engagement

• Build and manage relationships with salvage agents, recyclers, towing companies, auction houses
• Negotiate service-level agreements (SLAs), pricing, and payment terms with vendors
• Collaborate with claims, underwriting, legal, and finance departments

Strategic Oversight

• Develop and implement salvage policies, procedures, and cost recovery strategies
• Analyse salvage performance reports to identify profit optimization opportunities
• Lead salvage forecasting, budgeting, and reconciliation activities

Compliance & Audit

• Ensure salvage handling is fully aligned with local regulations and internal audit requirements
• Maintain clean audit trails for all salvage transactions and asset disposals
• Enforce environmental, legal, and ethical handling of hazardous or sensitive assets

Qualifications & Experience

• Bachelor's degree in Logistics, Risk Management, Engineering, Insurance, or a related field
• Minimum 5 years’ experience in salvage operations, asset recovery, or claims management
• Proven vendor management and negotiation expertise
• Strong knowledge of asset valuation methods and disposal processes
• Understanding of applicable compliance frameworks (e.g., POPIA, TCF, asset disposal laws)

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Key Tasks & Accountabilities

• Premium Collections & Account Reconciliations
• Receive assigned recon tasks and complete within agreed timeframes.
• Plan and prioritise workload appropriately – escalate to Finance Business Partner when problematic.
• Request payment from brokers monthly.
• Allocate all premiums received.
• Identify the nature of disputes.
• Broker error – liaise with brokers together with the underwriting and sales teams
• Endorsements incorrectly processed – initiate endorsement request – liaise with the underwriting and sales teams to correct.

Unallocated cash reconciliations/premium collection dispute

• Reconcile unallocated cash
• Receive assigned recon tasks via workflow and complete within agreed timeframes with Finance Business Partner.
• Cash received for unprocessed underwriting instructions – contact brokers for information and forward to the underwriting team for processing.
• Instructions not processed or incomplete – initiate endorsement – liaise with Market Underwriting
• Payment shortfall – refund request assessment required.

Premium collection dispute and reconciliation

• Receive assigned recon tasks via workflow and complete within agreed timeframes.
• Call brokers and request payments.
• Broker disputes statement – investigate and negotiate payments.
• Investigate and identify the discrepancies (Systems review, underwriting, sales team interaction)

Leadership Accountabilities

• Supervise and mentor a team of credit controllers. Providing guidance and support.
• Model behaviours that demonstrate commitment to Bryte’s guiding principles. 
• Take action to manage own and team development and encourage others to do the same
• Conduct regular reviews of accounts and providing feedback to the appropriate level.
• Identify and implement improvements to credit control processes and systems.

Education and Experience

• Finance qualification
• Minimum 5 years’ experience in credit control
• Proven experience in a credit control or senior credit control role
• Strong understanding of credit control principles and practices
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Experience in managing a team (for senior roles).
• Knowledge of relevant regulations and legislation.