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ROLE OVERVIEW

• The Service Specialist will be responsible for the operations of all complex shipments allocated to them, from the initiation of transaction, right to completion through building customised import solutions for clients in various industries. The Service Team is the engine room of the business and the overall goal is to provide efficient and effective service delivery to clients.

The Service Specialist will be responsible for the following:

• Liaising with an international pool of clients on a daily basis.
• Planning and implementing the overall shipping strategy.
• Managing the progress of a select number of shipments (project management) on behalf of a pool of clients.
• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
• Ensuring customer satisfaction.

SKILL SET AND DESIRED COMPETENCIES

• Excellent knowledge and use of Microsoft Office Applications (i.e. Word, Excel, and Outlook)
• Excellent use of the English language, both written and verbal
• Maintain effective daily communication with relevant team members
• Ability to adapt within the ever-changing shipping environment
• Organized and able to manage/co-ordinate all the elements of different high-value shipments throughout the shipment process
• Attention to detail with the ability to prioritize tasks effectively
• Ability to proactively identify problems in advance before a shipment becomes a pressure point
• Creative problem-solving ability
• Independent-thinker and resourceful
• Energetic and enthusiastic
• General business acumen

QUALIFICATIONS AND EXPERIENCE

• University Undergraduate Degree of any background, commerce-focus preferable
• Honours Degree advantageous
• Work experience advantageous
• Strong academic track record required

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Role description:

• We are hiring a Digital Enablement Specialist who wants full ownership of automation design, workflow architecture, AI implementation, and internal tooling for the company, while actively growing and upskilling inside the role. You get oversight and alignment support from the MD and the broader Enablement team, but you steer your world. If you want a role where you pitch ideas into a hierarchy and wait for approvals... this is not it. If you want a role where you get to decide direction, evolve your skillset, and then build and implement your solutions... this is it.

Key responsibilities:

• Design and build internal automation workflows across business functions
• Implement and manage AI tools and integrations across teams
• Develop and maintain internal tooling (dashboards, portals, process tools)
• Salesforce development: flows, custom objects, integrations, and reporting
• Power Tools like Power BI reporting and DAX development for operational visibility
• Data infrastructure work: pipelines, database integrations, API connections
• Identify automation opportunities and translate them into shipped solutions

Preferrred Skills and competencies:

• Experience in automation, digital operations, or systems/tooling roles
• Hands-on experience with workflow automation platforms (e.g. n8n, Zapier, Make, or similar)
• Working knowledge of SQL and/or Python for data and backend tasks
• Salesforce experience advantageous (Flows, SOQL, reporting)
• Power BI or similar BI tooling experience advantageous
• Ability to work across technical and non-technical stakeholders
• Systems thinker who can spot inefficiency and design scalable fixes

Qualifications and experience:

• Excellent High School and University Results
• Professionals preferred – CA’s, BCom LLB
• Experience managing a small/medium sized team advantageous
• Creative and independent thinker with ability to foresee
• potential problems and find innovative ways to solve them
• Ability to prioritize tasks and organize own work

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Job Description

• The Employment Relations Specialist provides expert advisory and operational support to managers and employees to ensure the fair, consistent, and legally compliant management of workplace matters.
• The role is responsible for managing employment relations processes across the employee lifecycle, including misconduct, grievances, incapacity, and misconduct matters. The position also supports organisational compliance with applicable labour legislation and regulatory requirements, including the Employment Equity Act (EEA) and Skills Development Act (SDA).

KEY RESPONSIBILITIES:

• Provide specialist employment relations guidance to managers to support the fair, consistent, and legally compliant management of employee matters.
• Manage end-to-end employment relations cases, including investigations and disciplinary processes, ensuring procedural fairness, appropriate documentation, and legal compliance.
• Provide employment relations support across the employee lifecycle, assisting managers in addressing risks and employee matters from onboarding through to offboarding.
• Support the development, review, and practical application of HR policies while monitoring legislative developments and maintaining employment relations documentation and resources.
• Support organisational compliance with employment related regulatory requirements, including Employment Equity, Skills Development, and relevant employment aspects of Occupational Health and Safety obligations.
• Contribute to the ongoing improvement of employment relations processes, documentation, and practices to strengthen organisational capability and compliance.

PREFERRED SKILLS AND COMPENTENCIES:

• Sound judgement and balanced decision-making
• Excellent written and documentation skills
• Ability to influence and guide managers in sensitive employment matters
• Strong interpersonal skills with the ability to engage with employees and managers in a respectful and empathetic manner
• Flexibility and adaptability
• Structured, analytical, and detail-oriented approach
• High level of discretion, professionalism, and confidentiality
• Ability to manage multiple priorities

QUALIFICATIONS AND EXPERIENCE:

• Bachelor of Commerce (BCom) in Human Resources, IR or related field
• Postgraduate qualification in labour relations or related field (advantageous)
• 3 - 5 years experience in Employment Relations 
• Proven Experience managing grievance, misconduct and incapacity processes.
• Experience supporting Employment Equity and Skills Development compliance.
   

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Job Description
Key Responsibilities
Lead Generation and Outreach:

• Research and qualify potential clients using internal tools and platforms.
• Organize leads and contact data in spreadsheets and the CRM (e.g. HubSpot).
• Conduct outbound outreach via Linkedin, email, and phone to initiate contact and schedule meetings for an assigned Branch Manager.
• Persistently follow up with leads and re-engage cold or inactive prospects.
• Book meetings with inbound leads generated through marketing efforts.
• Engage on Linkedin with Individuals who interact with the company's ads and content.

Sales Support and Lifecycle Management

• Support the sales cycle from lead to deal closure, assisting in the preparation and submission of proposals
• Confirm service capabilities in line with client requirements Monitor and support the progression of deals through the sales pipeline

Client Relationship Management

• Maintain accurate and up-to-date client information and communications in the CRM
• Ensure consistency and professionalism in all client interactions
• Assist in post-meeting follow-up and relationship nurturing activities

Reporting and Performance Tracking

• Compile regular reports to assess sales performance and progress against target.
• Collaborate with Branch Managers to identify areas of opportunity and optimize outreach strategies.

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Role Description:

• Strong governance, risk management, and internal controls are essential to the success of any growing organisation. The company operates in a highly regulated environment and is committed to maintaining the highest standards of compliance, operational excellence, and corporate governance.
• The Internal Audit Associate will support the business by evaluating internal processes and controls, identifying areas of risk, and assisting with audits across various functions. This role plays a key part in ensuring that company policies, regulatory requirements, and best practices are consistently adhered to, while contributing to continuous improvement initiatives across the business.

Key responsibilities:

• Arrange meetings with business units for audit preparation and document the minutes of the meeting.
• Understand the audit objectives scope and identify and assess risks and controls of each business.
• Conduct audits in line with audit objectives and methodologies.
• Assist in the preparation of working papers for the internal audit for different business units within the Group including:
• Walkthroughs and understanding of business processes.
• Process Flow documentation for each high-risk area.
• Identifying the Risks and mitigating controls along with recommendations for the business processes.
• Suggest appropriate tests of Controls
• Perform testing in line with sampling methodology
• Draft and present the final audit report to the relevant stakeholders including recommendation of changes and
• controls to be implemented
• Monitoring the implementation of audit recommendations.
• Conduct feedback meetings throughout the audit to manager
• Assistance with the growth and improvement of the internal audit department
• Recommend updates to policies and procedures to benefit the Group
• Undertake any other duties that may be assigned from time to time

Preferred skills and competencies:

• Knowledge of accounting principles, practices, procedures and IFRS advantageous
• Knowledge of legal and regulatory requirements advantageous
• Advanced computer literacy skills - MS Office (Word, Excel, PowerPoint)
• Great attention to detail and accuracy with the ability to work with large data sets.
• Experience with visualisation tools.
• Strong analytical and problem-solving skills
• Trustworthy and Ethical
• Swift and adaptable learner
• Excellent communication and interpersonal skills
• The ability to work under pressure and meet deadlines
• Good people skills

Qualifications and experience:

• Bachelor's degree in Accounting, Finance, or a related field and/or Degree in Internal Auditing.
• Professional certification would be advantageous (Certified Internal Auditor (CIA))
• Previous experience with ISO would be advantageous, specifically ISO 9001 and ISO 27001
• Previous experience with ESG and SBTi would be advantageous
• 1- 3 years experience in a similar role
   

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ROLE OVERVIEW
Project Management and RFPs

• Bespoke quoting
• Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests
• Project Management of the import of supplies for Global clinical trials.
• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
• Flexibility and ability to present novel solutions and processes to meet a client’s need
• Comprehensive project handovers to service team once live or continued oversight

Customer Relationship Management

• Liaising with an international pool of clients and developing the relationship with clients
• Client calls to provide an overview of pre-compliance requirements
• Working closely with clients to manage their key projects
• Ensuring customer satisfaction
• Exceptional escalations
• Deal ConversionClient timeline management and project planning
• Preparation and presenting of new projects to clients
• Working across multiple teams internally in problem solving

QUALIFICATIONS AND EXPERIENCE

• Excellent High School and University Results
• Professional qualification – CAs, BCom LLB
• Excellent command of English language and mathematical proficiency

SKILL SET AND DESIRED COMPETENCIES

• Personable and adaptable
• Analytical and strong with numbers
• Ambitious, energetic, and enthusiastic
• Organised, and able to manage/co-ordinate all the elements of different high-value shipments
• Excellent knowledge and use of Microsoft Office Applications (i.e. Word, Excel, and Outlook]
• Excellent use of the English language, both written and verbal
• Attention to detail with the ability to prioritize tasks effectively
• Creative problem-solving and research ability
• General business acumen
   

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Role description:

• The Product Development & Solutions Specialist is responsible for developing new cross-border tax and compliance products while supporting the commercial team with deal structuring and the design of complex client solutions.
• This role bridges research, product development and client engagement. The successful candidate will identify new opportunities, develop commercially viable solutions involving international tax, VAT, customs, accounting and corporate structures, and work directly with Sales and Client Success teams to help clients navigate complex global supply chain and tax challenges. A key part of the role involves working with local legal,
• tax and accounting advisors to understand each market's regulatory landscape and, where required, applying to local revenue authorities for special rulings.
• The role requires someone technically strong enough to conduct detailed tax and compliance research and build practical products, yet equally comfortable presenting those solutions to senior client stakeholders. Success is measured not only by developing innovative products, but by ensuring those products can be
• successfully implemented to win and deliver client business. This is an excellent opportunity for someone looking to build experience in international trade and compliance, combining technical expertise with client interaction and strategic thinking, within a commercially minded, growth-oriented business.

Preferred skills and competencies:

• Research and problem-solving skills with exceptional attention to detail
• Commercially minded - balances technical accuracy against practical business outcomes.
• Excellent problem-solving ability with a structured and logical approach
• Excellent communicator, comfortable presenting complex concepts simply to clients and senior stakeholders
• Creative, structured and well-organised, able to develop innovative products and manage multiple priorities while collaborating across teams
• Curious, adaptable and driven, thriving in a fast-paced, entrepreneurial environment where the role evolves alongside the needs of the business

Qualifications and Experience:

• Excellent academic results at both high school and university level
• Degree in Accounting, Tax, Law, Finance, Economics or another business-related discipline
• Professional qualification (CA(SA), ACA, CPA, CTA, LLB, or similar) advantageous
• Excellent written and verbal communication skills
• Experience in working under pressure with deadlines
• Demonstrated ability to analyse complex business problems and develop practical commercial solutions
   

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Role Overview:

• Our client is looking for astrategic, technically sharp Senior SEO Content Writer to sit at the intersection of SEO strategy, content, and analysis. This isn’t a pure writing role or a pure SEO role – it’s for someone who can do both well, and who understands how to connect content decisions to business outcomes.
• You’ll be responsible for turning keyword data and search intent into clear, structured, decision-enabling content that drives rankings, traffic, and conversions. You’ll work closely with the SEO Manager and content teams to execute a content strategy that goes well beyond output volume, writing for complex B2B topics such as global payroll, EOR, compliance, and HR tech.

Requirements
Key Responsibilities:

• Write accurate, well-researched SEO content on complex B2B topics – global payroll, EOR, compliance, HR tech – that speaks to a sophisticated audience without sacrificing clarity.
• Develop structured content briefs for the content team from keyword clusters, with a focus on search intent, on-page optimisation, internal linking, and conversion.
• Own bottom-of-funnel content production: solution pages, comparison pages, high-intent landing pages, product-led articles, and industry reports.
• Build and iterate on scalable content templates and frameworks, including wireframing, topic cluster mapping, and user journey design.
• Audit and re-optimise existing pages to improve rankings, engagement, and conversion, as well as increase overall AI visibility in terms of citations, brand mentions, and conversions.
• Stay current on AEO (Answer Engine Optimisation) and LLM ranking signals, and actively apply learnings to content pieces and strategy.
• Conduct ongoing competitor research, SERP analysis, and trend monitoring to inform content prioritisation.
• Develop a deep understanding of the company's products and ICP, using that knowledge to write content that reflects real product value rather than generic category content.
• Use data (GSC, GA4, Semrush, etc.) to guide decisions, from keyword performance and click-through rates to conversion and pipeline influence.

Qualifications & Experience:
You have:

• 4+ years of experience in SEO content, ideally in a B2B SaaS environment.
• Proven track record writing technical, product-led content that ranks and converts – not just content that exists.
• Strong SEO fundamentals: on-page optimisation, internal linking strategy, keyword research, topic clustering, and content architecture.
• Demonstrated ability to translate keyword data and search intent into well-structured content briefs and frameworks.
• Comfortable writing accurately about complex, technical subject matter – HR tech, fintech, legal/compliance topics, or similar.
• Comfortable conducting in-depth research by speaking to subject matter experts or external industry leaders.
• Familiarity with AEO concepts and an openness to developing expertise in optimising content for LLM visibility.
• Data-aware: able to use tools like GA4, GSC, Ahrefs, or Semrush to analyse performance and make informed decisions.
• Strong project management instincts – able to prioritise, structure work, and deliver independently.

Nice to Have:

• Experience with global payroll, EOR, or HR tech content specifically.
• Experience with programmatic SEO or large-scale content systems.
• Hands-on experience with content wireframing or working alongside design and web teams on page builds.
• Familiarity with HubSpot CMS or similar platforms.
• Experience running or contributing to content audits and site-wide optimisation projects