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Honeywell invents and manufactures technologies that address some of the world’s most critical challenges around energy, safety, security, productivity and global urbanization. We are uniquely positioned to blend physical p...
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Establish a management operating system (MOS) utilizing salesforce.com (SFDC) with assigned Airline customers that includes regular performance reviews (Delivery, Technical Support, Product Performance, CMM Updates, promote portal/improvement initiatives), all cumulating in an improved Airline Customer Experience.
Establish and drive execution of Airline survey improvement plans and reliability initiatives.
Ensure the Airline improvement plans translates into increased satisfaction on Boeing/Airbus OEM Industry Survey Results in the top quartile of all participating suppliers.
Responsible for communication and development of action plans as a result of Customer Effort Survey results.
Drive Customers to provide efficient order information through increased M2M, electronic ordering, etc to reduce potential encumbrance throughout the delivery process
Develop a plan and execute sustained closure of Airline Service Requests to their committed deadlines, ensuring an execution rate of > 95%.
Lead Airline change management communication as it relates to business policies and systemic process changes.
Background
Related under graduate qualification
Minimum 5 years of Customer Management at a leadership level
Demonstrated strong bias for action and strong internal network.
Ability to learn / utilize numerous applications (examples, Sales Force, SAP, Tableau, and other complex tool sets) primarily through self-training.
Strong verbal and written communications in English
Demonstrated partnering skills with key internal and external customers
PMP certification is a plus
Ability to quickly adapt to differing leadership styles across multiple customer business teams
Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of non-value added activities.
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