Senior DevOps Engineer at Telesure Investment Holdings (TIH)

Job Purpose

• Develop functional systems and solutions with a focus on scalability, automation, reliability, security and quality. Implement customer integrations, and improve the customer experience. Perform root cause analysis of production errors, resolve issues, design procedures for system troubleshooting and maintenance, and build tools to reduce error occurrence.

Responsibilities

Application Software Development

• Develop existing and new applications by analysing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Design and Conceptualisation

• Work effectively with cross-functional teams to conceptualise products and services, leveraging data to drive original design ideas and decisions.

Product/Service Development

• Evaluate the feasibility/relevance of proposed solutions, working in cross-functional or agile teams to develop and deliver significant aspects of the development program.

Application Software Roadmap

• Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.

Data-driven Product and Service Improvement

• Research data from digital product/service performance, customer behavior, and market trends to identify opportunities for product/service improvement.

Digital Marketing Plan Execution

• Execute several aspects of digital marketing operations, such as planning digital marketing campaigns, creating concepts and contents, setting audiences and value propositions, and integrating digital channels.

Customer Needs/Experience Research

• Complete research and analyse data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations.

Testing IT Performance

• Design and perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

Faults Diagnosis and Correction

• Provide fault isolation and resolution for complex challenges to limit and address issues promptly.

Education

• University / Post Graduate Degree

Experience

• 5 or more years' experience working with Rancher 2.5+, Kubernetes, Linux, .NET Development, Angular, React, Node (Essential); Experience and understanding of Agile, Scrum and Kanban (Essential); Azure DevOps experience (Advantageous). 2-3 years' experience of supervising and directing  people and other resources to achieve specific end results within limited timeframes  (Essential)