Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• Ensure successful supplier management and successfully implement all directives, policy and procedures according to the operational plan. Support and share knowledge and skills with the team assigned to them to achieve the required operational results.

Responsibilities

Operations Management

• Supervise others working within established operational systems. Implement, drive and monitor group strategy and operational efficiency through team members and systems to achieve group targets and results (savings ratio's, cost effectiveness, resource management etc.). Ensure that team members execute work activities on time in accordance with the required operational and quality standards. Ensure team members are knowledgeable about TIH products and service standards.

Supplier Management

• Maintain contact with business-critical suppliers and respond to complex incidents with suppliers or supplies/services to analyze performance and provide feedback on key supplier management indicators and SLA's

Operational Compliance

• Monitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the organization's policies and relevant regulatory codes and codes of conduct. Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up‐to‐date and current information. Identify, assign, and follow‐up on work activities of team members in accordance with operating procedures to contribute the management control system.

Contract Management

• Deliver required outcomes by managing relationships with contract service providers while working within an established contract management plan. Manage the completion of settled claims by ensuring that suggested sourced parts are still available and liaise with suppliers and repairers when issues arise. Investigate the validity of price difference logged on sourced parts to ensure the repairer has procured and used the suggested parts at the suggested price.

Work Scheduling and Allocation

• Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed. Coordinate individual team member’s work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements.

Recommendations

• Provide information and clarification on existing procedures, processes and precedents. Ensure accurate decision making and mitigation of risk in all decision making.

Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals. Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal. Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results. Continuously assess the need for training or performance improvement of individual team members and implement action plans to enhance overall team performance. Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence.) by completing performance reviews and competency matrix. Ensure that all recruitment and employment is carried out in accordance with company policy.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements. Identify practices for improvement and make recommendations to functional Business manager for consideration.

Data Collection & Analysis

• Produce accurate reports for others by collating and analyzing data using pre-set tools, methods and formats. Collect and submit reports specific to team data as part of the Management Control System.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Diploma or equivalent qualification in management (Advantageous); Certification on the Abuntex system (Advantageous)

Experience

• 3 - 4 years related experience in an assessing and/or parts environment (Essential); 2 years’ experience in the short term insurance environment (Advantageous). 3 or more years management experience (Essential)

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Job Purpose

• Conduct audit and evaluation of telephone conversations as well as digital communication, to ensure correct and appropriate information and advice is given by the consultant according to predetermined scripting to mitigate risk to the business. Capture evaluation on the relevant system. Monitor calls to provide business insights to improve general business practices. Based on insights gained provide recommendations for training and improvement of sales, retentions and enhanced customer experience.

Responsibilities

Quality Audit

• Work within established quality audit systems to evaluate all forms of communication to the customer and provide support as needed. Escalate potential risk to relevant department when identified.

Operational Compliance

• Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure. Assist to reduce risk to company through effective quality and compliance evaluations. Ensure internal and external statutory compliance of all interactions.

Data Collection & Analysis

• Collate and analyse data using pre-set tools, methods and formats. Involves working independently. Highlight / alert business to potential risks (e.g. fraudulent activities ) and any other consultant behavioural trends. Identify incorrect system data and notify relevant stakeholders. Ensuring effective feedback to management and suggestions on business and process improvements.

Quality Testing

• Carry out a specified range of complex tests to verify that specifications are met and to reject nonconforming material or articles. Ensure quality and correctness of employee / client interactions and accuracy of the information captured onto the internal system (e.g. AS400).

Administration

• Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.

Learning Needs Analysis

• Support the identification of learning needs by analysing performance and competence data to identify gaps in relation to required levels. Identify training needs within the department.

Internal/External Client Relationship Management

• Build effective working relationships within the internal/external client organisation, delivering high-quality professional services with guidance from senior colleagues.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Remain up-to-date and informed on all changes and new products.

Education

• Grade 12 or SAQA Accredited Equivalent (essential)

Experience

• 2 or more years' experience within Financial Services Industry (Essential); Experience in a QA Role (Advantageous). Coaching Experience (Advantageous).
   

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Job Purpose

• Provide administrative, analysis and project support to relevant distribution channel whilst effectively building and maintaining relationships with internal and external stakeholders.

Responsibilities

• Assist in setting up and maintaining administration processes.
• Effectively manage the channels complaints processes.
• Process invoices and pay weekly Broker commissions., Collate and analyzing information for management and financial reporting., Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching., Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Responsible for the vetting of all new brokers applications in terms of contractual and compliance regulations., Effectively build and maintain relationships with both internal and external stakeholders and partners. 
• Ensure effective service delivery to meet stakeholders needs within specified SLA’s.
• Oversee and facilitate the retention's of policies and work hand in hand with the Retention's Team.
• Ad hoc project support within channel (marketing, events etc.)., Help manage clients by carrying out standard activities and providing support to others., Organize own work schedule in order to get the job done.
• Supervise junior administrators and assign short-term tasks to others if necessary., Responsible for populating standard contracts, letter and communication to external partners and clients.
• Maintain and store a centralized archive of all distribution related data, applications, communication, decisions, and documentation.
• Management of new applications, marketing material and recording of printing ratios.
• Populate weekly Dash board for the channel.
• Scan and file Broker contracts.
• Assist with compiling presentations., Vet all New Private Facilities and Facilitating all processes regarding Private Facilities.
• Manage New Business and processes and ensure that risks are eliminated including dealing with binder holders and the Verification Team.
• Call clients with regards to distressed policies.
• Build and maintain a Risk Management and monitoring process of new and existing Brokers.
• Assist in broker debt management., Vet all New Private Facilities and Facilitating all processes regarding Private Facilities.
• Manage New Business and processes and ensure that risks are eliminated including dealing with binder holders and the Verification Team.
• Call clients with regards to distressed policies.
• Build and maintain a Risk Management and monitoring process of new and existing Brokers.
• Assist in broker debt management.

Education

• Diploma or Degree in the Company Secretarial field (Advantageous)  (Required), SAQA Accredited Equivalent (Essential)  (Required), School Grade 12  (Required)

Experience

• 2 or more years' experience in an administrative role dealing with company secretarial duties (Essential); 2 or more years' experience in recruitment, exposure in full recruitment cycle (Essential); General administration services and data collation experience (Essential)
   

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Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• Matric / Grade 12/ SAQA Accredited (Essential)

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).
   

go to method of application »

Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• Matric / Grade 12/ SAQA Accredited (Essential)

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).
   

go to method of application »

Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential) Regulatory Exam 5 (Advantageous); FAIS credits, CPD hours and COB (Advantageous)

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).
   

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Job Purpose

• As a Business Partner at TIH Advisory, you will play a crucial role in giving businesses and individuals peace of mind, through comprehensive insurance solutions. We are seeking motivated professionals with a proven track record in commercial insurance advisory services.

Responsibilities

• Conduct thorough needs analysis and advising clients on suitable insurance solutions.
• Develop and implement customized insurance solutions strategies to meet clients' commercial and personal insurance needs.
• Provide ongoing support and guidance to clients, reviewing their portfolio regularly and adjusting as needed.
• Build and maintain strong relationships with clients through proactive communication and exceptional service.
• Stay informed about industry trends and regulations, continuously enhancing your knowledge and skills to better serve clients.
• Collaborate with team members to achieve collective goals and contribute to the overall success of the organization.

Education

• RE 5 (Essential); Bachelor's degree in Finance, Business Administration, or related field (for recent graduates); Preferred; Short-Term Insurance certificate (preferred)

Experience

• Minimum 2 years of experience in financial advisory services  (Commercial & Non-life preferred); Proven track record of success in insurance sales and client relationship management; Strong understanding of insurance products and industry regulations; Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients; Demonstrated ability to work independently and collaboratively in a fast-paced environment
   

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Job Purpose

• Develop functional systems and solutions with a focus on scalability, automation, reliability, security and quality. Implement customer integrations, and improve the customer experience. Perform root cause analysis of production errors, resolve issues, design procedures for system troubleshooting and maintenance, and build tools to reduce error occurrence.

Responsibilities

Application Software Development

• Develop existing and new applications by analysing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Design and Conceptualisation

• Work effectively with cross-functional teams to conceptualise products and services, leveraging data to drive original design ideas and decisions.

Product/Service Development

• Evaluate the feasibility/relevance of proposed solutions, working in cross-functional or agile teams to develop and deliver significant aspects of the development program.

Application Software Roadmap

• Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.

Data-driven Product and Service Improvement

• Research data from digital product/service performance, customer behavior, and market trends to identify opportunities for product/service improvement.

Digital Marketing Plan Execution

• Execute several aspects of digital marketing operations, such as planning digital marketing campaigns, creating concepts and contents, setting audiences and value propositions, and integrating digital channels.

Customer Needs/Experience Research

• Complete research and analyse data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations.

Testing IT Performance

• Design and perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

Faults Diagnosis and Correction

• Provide fault isolation and resolution for complex challenges to limit and address issues promptly.

Education

• University / Post Graduate Degree

Experience

• 5 or more years' experience working with Rancher 2.5+, Kubernetes, Linux, .NET Development, Angular, React, Node (Essential); Experience and understanding of Agile, Scrum and Kanban (Essential); Azure DevOps experience (Advantageous). 2-3 years' experience of supervising and directing  people and other resources to achieve specific end results within limited timeframes  (Essential)
   

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Job Purpose

• Develop, create, and modify general computer applications software or specialized utility programs. Analyze user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. May analyze and design databases within an application area, working individually or coordinating database development as part of a team. Provide development and investigative support to relevant stakeholders.

Responsibilities

Applications Software Maintenance

• Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.

Customer Support

• Carry out a range of customer support activities, including handling customer cases and enquiries that are more complex or outside the norm.

Application Software Development

• Contribute to development of existing and new applications by analyzing and identifying areas for modification and improvement. Contribute to development of new applications to meet customer requirements.

Testing IT Performance

• Perform routine website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.

Improvement / Innovation

• Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine supportive services.

Information Security

• Support implementation of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.

Operational Compliance

• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Education

• School Grade 12  (Required)

Experience

• 1 -2 years' experience using the relevant programming language or technologies (Advantageous) Previous experience with a financial services environment (Advantageous).

go to method of application »

Job Purpose

• Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Design software or customise software for client use with the aim of optimising operational efficiency. May analyse and design databases within an application area, working individually or coordinating database development as part of a team. Provide development and investigative support to relevant stakeholders.

Responsibilities

• Carry out a range of customer support activities, including handling customer cases and enquiries that are more complex or outside the norm.
• Contribute to development of existing and new applications by analysing and identifying areas for modification and improvement. Contribute to development of new applications to meet customer requirements.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.
• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine supportive services.
• Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.
• Perform routine website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.
• Support implementation of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.

Education

• School Grade 12  (Required)

Experience

• Basic experience of simple office / operational systems (4 to 6 months).