Senior Executive, Customer Success at NielsenIQ

Job Description

• The Sr. Customer Success Analytics Executive is an individual who will manage a selection of manufacturer client relationships across South African clients. The role will require the individual to deliver on the commercial agreements in place with our manufacturer clients. The individual will be required to manage the day-to-day relationship with key client stakeholders and be comfortable presenting data to key client stakeholders.

Responsibilities

• Maintain a client service orientation by managing day-to-day administration of client service activities and coordinating the analysis and reporting of assigned research projects.
• Build strong partnerships with clients and seek to make an impact by creating and delivering pertinent analytical insights and presentations.
• Client management: undertake analysis for RMS data and handle clients' queries.
• Technical: acquire knowledge of RMS solutions by attending requisite trainings.
• Serve as the primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc.
• Assist managers in delivering quality services to clients and ensure the services provided are timely and precise according to client business needs and specifications, while meeting the company's quality standards.
• Be accountable for work conducted for nominated clients in terms of analyses, charting, etc., and perform quality checks on all reports for alignment to requests, accuracy, and correctness.

Qualifications

• You’ve dabbled in research and analytics and have the communication skills to translate data into conversation or presentations. You can see the big picture while paying attention to detail. You know what’s happening and you’re ready to influence what’s next.

Qualifications

• 2-3 years’ experience in the FMCG / Services / Retail industry.
• Experience working in an analytical capacity.
• Strong numerical confidence and the ability to translate numbers into clear insights and recommendations.
• A team player capable of working in a team environment and sharing responsibilities with other team members.
• Effective communication skills.
• Strong client focus and proactiveness.
• Strong command of Microsoft Excel and PowerPoint.
• Working knowledge of research techniques and methodologies.