Set in the vibrant heart of Cape Town, this luxury hotel and spa offers easy access to all that's happening in this dynamic city.
Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, the resort offers the perfect combination of leafy tranquility and contemporary buzz.
Belmond Mount Nelson Hotel has long been regar...
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Attend to special guests (e.g. VIP’s and Belmond Corporate guests) and ensure
they are well taken care of at the various hotel outlets.
Analyse customer feedback and online reviews and suggest ways to improve our service and offering.
Provide exceptional experiences for guests throughout their stay
Continually create “WOW” moment by anticipating guests’ needs, coordinating all operational efforts to meet those needs, and highlighting “surprise and delight” opportunities (celebrations, welcome back, long stay, and VIP).
As an extension of the General Manager and Hotel Manager on property, assume responsibility and have the authority to make the required decisions.
Requirements
What You Bring:
Diploma / Degree from a reputable institution preferred.
Minimum of 6 years’ experience in a similar role in luxury hospitality sector.
Proven work experience at a mid to senior level in hospitality management.
Proficiency in English; knowledge of other languages is a plus
Strong sense of responsibility and a professional presentation.
Familiarity with hospitality industry luxury standards.
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