Jobs Available at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Provide exceptional experiences for guests throughout their stay
• Act as a ‘One Point Contact’ for the guests and constantly interact with guests in order to gain feedback.
• Monitor daily bookings and ensure assigned rooms are prepared and checked prior to check-in
• Coordinate and manage communication between guests and the team and follow up to ensure we resolve guest concerns.
• Inform guests of our Hotel services, including facilities and dining options.
• Promote all Hotel amenities, conveniences and programs offered.
• Liaise with Housekeeping and Food & Beverage teams to enhance the guest experience

Requirements

What You Bring:

• Diploma / Degree from a reputable institution.
• Minimum of 3-4 years’ experience in a similar role in luxury hospitality sector.
• Proven work experience at a mid to senior level in hospitality management.
• Proficiency in English; knowledge of other languages is a plus
• Strong sense of responsibility and a professional presentation.
• Familiarity with hospitality industry luxury standards.

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Primary Responsibilities Include:

• Provide Duty Management coverage.
• Attend to special guests (e.g. VIP’s and Belmond Corporate guests) and ensure
• they are well taken care of at the various hotel outlets.
• Analyse customer feedback and online reviews and suggest ways to improve our service and offering.
• Provide exceptional experiences for guests throughout their stay
• Continually create “WOW” moment by anticipating guests’ needs, coordinating all operational efforts to meet those needs, and highlighting “surprise and delight” opportunities (celebrations, welcome back, long stay, and VIP).
• As an extension of the General Manager and Hotel Manager on property, assume responsibility and have the authority to make the required decisions.

Requirements

What You Bring:

• Diploma / Degree from a reputable institution preferred.
• Minimum of 6 years’ experience in a similar role in luxury hospitality sector.
• Proven work experience at a mid to senior level in hospitality management.
• Proficiency in English; knowledge of other languages is a plus
• Strong sense of responsibility and a professional presentation.
• Familiarity with hospitality industry luxury standards.

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Primary Responsibilities Include:

• Manage all outstanding invoices due to creditors, ensuring timely payments are made, reconciling invoices, statements resolving account variances and queries between statement and age analysis in a timely fashion.
• Manage all account queries and disputes.
• Manage accounts payable and ensure all creditors accounts are reconciled regularly.
• Accurate processing and reconciliation of all invoices and credits notes of the various suppliers on the accounting system a timely basis.
• Reviewing Accounts Payable operation and recommending/implementing improvements.
• Build and maintain strong relationships with suppliers to ensure the smooth running of accounts.
• To ensure the adherence of standard accounting procedures (GAAP) in all the accounting operations.
• Assist with month end entries (in conjunction with Assistant Financial Controller).
• Efficient implementation of all work-related instructions given by the superiors / management.
• Compile month end reports.
• Payment of supplier invoices as and when they become payable.
• Sending remittance advices to suppliers after completion of settlement run.
• Assist with preparation of monthly reconciliations of creditors’ accounts statements against accounts payable age analysis.
• Updating current banking details of creditors and liaising with the Financial Controller in this regard.
• Maintain records, registers and documents in order to facilitate internal and external audit.
• Accurate filing of invoices and settlement runs.
• Control and report all balances due on projects and capex related invoices.

Requirements

What You Bring:

• Experience within a hotel environment or similar is preferable
• Computer literate in MS Excel, MS Word
• High degree of accuracy and attention to detail
• Ability to create and process financial spreadsheets
• Attention to detail
• Strong analytical skills