Senior Human Resource Business Partner at EXL South Africa

Job Description

• HR Business Partners perform a specialized type of HR work focused on HR consulting to the business. This role focuses on partnering with business to shape the people infrastructure and culture needed to attract, engage, and retain the very best talent.
• It entails working closely with business leaders to drive HR programs, talent management, employee engagement, performance management, workforce management and compliance.
• It also involves influencing and driving HR solutions to business, through HR CoEs of talent acquisition, HR shared services, learning and development compensation and benefits, statutory and compliance services. Additionally, HRBPs are tasked with implementing people policies and HR programs for the organization

Responsibilities

• Partner with business leaders to deliver the people strategy and implement innovative HR initiatives
• Drive the rollout of employee programs and organizational development initiatives
• Coach and support managers in adopting talent frameworks, tools, and best practices
• Foster a high-performance, diverse, and inclusive culture
• Act as a trusted advisor, providing accurate and timely HR guidance to leadership
• Collaborate with Payroll, HR Shared Services, Legal, and other internal teams
• Manage employee relations matters including disputes, performance improvement plans, disciplinary actions, and terminations
• Facilitate clear and effective communication on all HR-related matters
• Represent the company with professionalism and integrity both internally and externally

Qualifications

Required Skills & Competencies

• Strong leadership and influencing skills
• Ability to operate in a fast-paced, dynamic environment with agility
• Excellent stakeholder management and relationship-building skills
• Strong problem-solving and multitasking abilities
• Excellent verbal and written communication skills
• High attention to detail
• Strong analytical capability (attrition, retention, engagement reporting)
• Solid understanding of South African labour legislation and compliance
• Flexibility to support extended or graveyard shift operations
• Passion for continuous learning and driving impact

Experience Requirements

• Minimum 8 years of HR experience (BPO industry advantageous)
• At least 5 years’ experience as an HR Business Partner