Senior Implementation Consultant at BlueSky

Description
The Senior Implementation Consultant provides support to help clients coordinate solutions, manage accounts, obtain advice and administer plans. Ensures customer questions and issues are answered correctly and efficiently by documenting and identifying trends in customer service needs. Resolves and oversees customer issues surrounding consulting, information, and software services, solutions and products.

KEY RESPONSIBILITIES:

• Manages and executes the successful implementation of clients into the company platform.
• Functions performed include project management, requirements definition, system configuration, data for conversion and ongoing processing, and quality assurance.
• Oversees end-to-end service delivery readiness by ensuring appropriate training, procedures, reporting, documentation and transition plans are in place to deliver high quality ongoing service and meet customer expectations.
• May support existing clients through the performance of special projects, ongoing quality assurance, and execution of any required system modifications due to changes in requirements.
• Meets with non-technical team to review issues and help resolve technical implementation issues.
• Interpret the requirements to determine the best using the appropriate tools.
• Participates and Initiates process improvements and best practices
• Ensures project and business implementation, including testing, documentation and instructions as applicable.
• Mentors team members and subject matter experts
• Performs root cause analysis, manages and resolves issues in a constantly changing technical environment

Requirements

• Minimum Experience: 8+ years
• Experienced knowledge in systems including ORACLE,SAP, SQL, Microsoft suite
• Post graduate qualification in information technology
• Proficient software skills
• Must be able to work under pressure
• Works independently with minimal supervision.
• Experience in the management of projects
• Coaches and reviews the work of the team.
• Problems faced are difficult and sometimes complex – ability to deal with this is essential.
• Influences others within and outside of the job function regarding approach and procedures.