Senior IT Technician - Durban at Concentrix

What you will do in this role

 As a Senior IT Technician, you will:

• Resolve issues assigned through the IT Helpdesk, ensuring timely and effective resolution
• Diagnose and address faults reported by customers, ensuring minimal downtime and disruptions
• Provide support to the IT department and contribute to IT projects as needed, actively collaborating with team members
• Ensure adherence to predefined service level targets, consistently meeting or exceeding expectations
• Collaborate with stakeholders, service providers, suppliers, and clients to effectively resolve issues, maintaining strong professional relationships
• Perform daily maintenance checks on server infrastructure to proactively identify and resolve potential issues
• Report and escalate issues as necessary, ensuring proper attention and resolution
• Stay updated with industry trends and advancements, actively seeking opportunities to enhance IT services and infrastructure
• Continuously update and maintain documentation related to IT practices, configurations and troubleshooting procedures
• Provide clear and concise communication to all levels of the organisation, both written and verbal
• Demonstrate empathy and professionalism while analysing faults reported from the business via phone and internet

Your qualifications and experience

Concentrix is a great match if you have:

• Strong experience in Microsoft Server Operating Systems (2012-2022)
• Proficiency in DHCP, DNS and Active Directory
• Familiarity with Linux (advantageous)
• Knowledge of Nutanix and VMware (advantageous)
• MCSA or equivalent certification/experience
• In-depth technical understanding of IT services
• Proficiency in supporting Windows operating systems
• Knowledge of networking technologies
• Familiarity with Telephony ACD systems (e.g., Avaya, Aspect, Genesys) is desirable
• Proven problem-solving experience in technical areas
• Extensive experience supporting users in a large business environment
• Ability to communicate clearly and concisely across all levels of the organisation