Newly Opened Vacancies at Concentrix

What you will do in this role

• Establish customer requests and expectations, offering efficient and accurate resolution
• Manage multichannel interactions (e.g. voice, email or chat) to ensure a consistent customer experience
• Champion better brand experiences for our customers and clients by upselling and recommending client products, services and solutions
• Process payment information with high security and integrity

Your qualifications and experience

Concentrix is a great match if you have:

• A matric certificate
• Proficiency in English verbal communication
• At least 12 months’ experience working in an international contact centre environment
• Sales experience - upselling and identifying products that help our customers
• The ability to troubleshoot and find effective resolutions

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What you will do in this role

 As a Senior IT Technician, you will:

• Resolve issues assigned through the IT Helpdesk, ensuring timely and effective resolution
• Diagnose and address faults reported by customers, ensuring minimal downtime and disruptions
• Provide support to the IT department and contribute to IT projects as needed, actively collaborating with team members
• Ensure adherence to predefined service level targets, consistently meeting or exceeding expectations
• Collaborate with stakeholders, service providers, suppliers, and clients to effectively resolve issues, maintaining strong professional relationships
• Perform daily maintenance checks on server infrastructure to proactively identify and resolve potential issues
• Report and escalate issues as necessary, ensuring proper attention and resolution
• Stay updated with industry trends and advancements, actively seeking opportunities to enhance IT services and infrastructure
• Continuously update and maintain documentation related to IT practices, configurations and troubleshooting procedures
• Provide clear and concise communication to all levels of the organisation, both written and verbal
• Demonstrate empathy and professionalism while analysing faults reported from the business via phone and internet

Your qualifications and experience

Concentrix is a great match if you have:

• Strong experience in Microsoft Server Operating Systems (2012-2022)
• Proficiency in DHCP, DNS and Active Directory
• Familiarity with Linux (advantageous)
• Knowledge of Nutanix and VMware (advantageous)
• MCSA or equivalent certification/experience
• In-depth technical understanding of IT services
• Proficiency in supporting Windows operating systems
• Knowledge of networking technologies
• Familiarity with Telephony ACD systems (e.g., Avaya, Aspect, Genesys) is desirable
• Proven problem-solving experience in technical areas
• Extensive experience supporting users in a large business environment
• Ability to communicate clearly and concisely across all levels of the organisation

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What you will do in this role:

• Manage the implementation and continuous improvement of necessary Quality Frameworks and structures for all customer contacts across work streams
• Create and deploy an effective strategy to deliver industry-leading customer experiences
• Drive and support the delivery of Quality improvement plans
• Manage reporting trends and opportunities for performance improvement
• Allocate appropriate time and skillset resources for deep dive investigations and actionable insights around specific performance areas
• Mitigate business and customer risk exposure through the identification and eradication issues relating to people, processes and technology
• Manage partner expectations and requests, ensuring that stakeholder requirements are identified, delivered and met within agreed time frames

Your qualifications

Concentrix is a great match if you have:

• A matric certificate
• Strong interpersonal skills, with the ability to engage with stakeholders at all levels
• A minimum of 1-year experience as a Quality Manager, with relevant people management experience across multiple work streams and locations
• In-depth knowledge of customer experience methodology including Net Promoter System
• Experience working with Quality frameworks and processes, operating within a regulatory environment (OFCOM, FCA, ISO or EU regulations)
• A strong background in applied coaching methodology for both deductive and inductive purpose
• Advanced Excel skills (conditional formatting, creating formulas, pivot tables etc.)

go to method of application »

What you will do in this role:

• Manage the implementation and continuous improvement of necessary Quality Frameworks and structures for all customer contacts across work streams
• Create and deploy an effective strategy to deliver industry-leading customer experiences
• Drive and support the delivery of Quality improvement plans
• Manage reporting trends and opportunities for performance improvement
• Allocate appropriate time and skillset resources for deep dive investigations and actionable insights around specific performance areas
• Mitigate business and customer risk exposure through the identification and eradication issues relating to people, processes and technology
• Manage partner expectations and requests, ensuring that stakeholder requirements are identified, delivered and met within agreed time frames

Your qualifications

Concentrix is a great match if you have:

• A matric certificate
• Strong interpersonal skills, with the ability to engage with stakeholders at all levels
• A minimum of 1-year experience as a Quality Manager, with relevant people management experience across multiple work streams and locations
• In-depth knowledge of customer experience methodology including Net Promoter System
• Experience working with Quality frameworks and processes, operating within a regulatory environment (OFCOM, FCA, ISO or EU regulations)
• A strong background in applied coaching methodology for both deductive and inductive purpose
• Advanced Excel skills (conditional formatting, creating formulas, pivot tables etc.)

go to method of application »

What you will do in this role

• Establish customer requests and expectations, offering efficient and accurate resolution
• Manage multichannel interactions (e.g. voice, email or chat) to ensure a consistent customer experience
• Champion better brand experiences for our customers and clients by upselling and recommending client products, services and solutions
• Process payment information with high security and integrity

Your qualifications and experience

Concentrix is a great match if you have:

• A matric certificate
• A minimum of 6 months experience working in a contact centre
• Strong Customer Service and Sales experience
• Clear communication skills with accurate spelling, grammar, pronunciation skills (B2 Level or higher)
• The ability to work in a fast-paced contact centre environment with high call volumes
• Strong multi-tasking skills while still be engaged with our clients
• Knowledge of phone and key board functions and are generally computer and tech savvy
• Active listening skills and are customer centric focused

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What you will do in this role:

As a Payroll Manager on our team, you will:

• Review and update effective internal controls to maintain accurate processing
• Ensure all third-party payments are processed accurately and on time
• Provide Finance with the relevant Reports, Payroll Journals, GL Reconciliations
• Ensure efficient and timely completion of the payroll tax year end function
• Engage with our internal customers and provide an excellent level of customer service
• Ensure all payroll cycles across all regions and pay frequencies are executed timely and accurately
• Effectively lead, mentor, coach and motivate direct reports
• Develop and maintain effective relationships with client contacts and key business partners
• Highlight areas of improvement to maximise efficiency
• Manage the relationship between Third Party Payroll vendors (PEO’s) and Concentrix
• Compile monthly Global Payroll Reporting
• Support with forthcoming system implementation projects
• Review and maintain all current Payroll Process documentation
• Ensure compliance in data protection legislation e.g. GDPR

Your qualifications

Concentrix is a great match if you have:

• Excellent customer service skills
• Excellent verbal and written communications skills in English
• Intermediate to advanced Excel, PowerPoint, and Word skills
• A minimum BA/BS Degree in Accounting, Business Management or Payroll Management
• A minimum of 5 years payroll experience with a minimum of 2 years in a management capacity

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What you will do in this role:

• Follow the end-to-end advisor selection process and in-house DTL/TL assessment process
• Support Delivery of North America recruitment during specified campaign operational hours (14h00 to 23h00)
• Schedule pre-consult sessions and apply consistent screening criteria
• Monitor and maintain job requirements, both external and internal
• Update and manage the Applicant Tracking System for a fair recruitment journey
• Collaborate with local recruitment agencies and provide feedback
• Nurture and maintain key relationships with UK Recruitment Delivery Manager and UK Resourcing Business Partner
• Communicate current opportunities and recruitment events
• Coordinate with the Resource team to prepare for selection events and ensure paperwork compliance
• Collaborate with the Senior Recruitment Consultant/Manager to identify key recruitment strategies and ensure a steady flow of quality candidates
• Continuously review and refine the selection process to meet changing business needs
• Promote and monitor the "refer a friend" scheme to attract high-quality candidates
• Manage administration for advisor recruitment and internal assessment centres
• Conduct pre-employment checks and vetting requirements
• Provide additional administrative support to the recruitment function as needed

Your qualifications

Concentrix is a great match if you have:

• A Matric certificate
• A minimum of 12 months experience in bulk recruitment in a contact centre environment
• The ability to work US hours (14h00 to 23h00) in line with campaign specific operational hours
• Knowledge of high-level advisor recruitment processes and current attraction methods, including social media
• Strong relationship-building skills and effective communication at various levels
• Proficiency in IT, including in-house systems and Microsoft functions
• Dedication to process and procedure
• Excellent knowledge of recruitment legislation

go to method of application »

What you will do in this role:

• Follow the end-to-end advisor selection process and in-house DTL/TL assessment process
• Support Delivery of North America recruitment during specified campaign operational hours (14h00 to 23h00)
• Schedule pre-consult sessions and apply consistent screening criteria
• Monitor and maintain job requirements, both external and internal
• Update and manage the Applicant Tracking System for a fair recruitment journey
• Collaborate with local recruitment agencies and provide feedback
• Nurture and maintain key relationships with UK Recruitment Delivery Manager and UK Resourcing Business Partner
• Communicate current opportunities and recruitment events
• Coordinate with the Resource team to prepare for selection events and ensure paperwork compliance
• Collaborate with the Senior Recruitment Consultant/Manager to identify key recruitment strategies and ensure a steady flow of quality candidates
• Continuously review and refine the selection process to meet changing business needs
• Promote and monitor the "refer a friend" scheme to attract high-quality candidates
• Manage administration for advisor recruitment and internal assessment centres
• Conduct pre-employment checks and vetting requirements
• Provide additional administrative support to the recruitment function as needed

Your qualifications

Concentrix is a great match if you have:

• A Matric certificate
• A minimum of 12 months experience in bulk recruitment in a contact centre environment
• The ability to work US hours (14h00 to 23h00) in line with campaign specific operational hours
• Knowledge of high-level advisor recruitment processes and current attraction methods, including social media
• Strong relationship-building skills and effective communication at various levels
• Proficiency in IT, including in-house systems and Microsoft functions
• Dedication to process and procedure
• Excellent knowledge of recruitment legislation

go to method of application »

What You'll Be Doing in This Role

• Conducting assessments through detailed conversations, interviews, and observations to determine the appropriate testing or examination required
• Facilitating one-on-one sessions to prevent long-term distress caused by experiencing or witnessing inappropriate content
• Developing and recommending short-term treatment plans based on testing and evaluation
• Recommending appropriate coping mechanisms to help them through tough situations
• Collaborating with managers and other team members to provide the best care possible
• Ensuring all services are completed according to relevant ethical and professional standards of care
• Planning and organising different activities (team building and other events)
• Signposting external services where required
• Completing, updating and maintaining all necessary documentation, records and reports in an accurate and timely manner

Your Experience and Qualifications

• Diploma in counselling from a recognised course which meets the requirements for BACP (or equivalent) accreditation (Desirable)
• Successful candidates will need to be members of BACP or another professional body and be either BACP accredited or working towards accreditation (and have a BACP Certificate of proficiency)
• Experience in managing and supporting multiple clients (individuals) with very different needs at the same time
• Knowledge of structure, process, and policy within the mental health sector
• Experience in building relationships with the ability to motivate and encourage a team, handling difficult or challenging situations and conversations
• Understanding and promoting ethical practice and recognised mental health and wellbeing models of care
• Ability to demonstrate emotional stability to handle the stress and emotional turmoil that can be caused by people who are distressed
• Open-minded, tolerant and comfortable in daily exposure to highly sensitive content
• Ability to co-ordinate with support networks, government resources and community resources that will support the Content Moderators
• PC literacy with a good working knowledge of MS Word and Excel.

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What you will do in this role

• Establish customer requests and expectations, offering efficient and accurate resolution
• Manage multichannel interactions (e.g. voice, email or chat) to ensure a consistent customer experience
• Champion better brand experiences for our customers and clients by upselling and recommending client products, services and solutions
• Process payment information with high security and integrity

Your qualifications and experience

Concentrix is a great match if you have:

• A matric certificate
• Proficiency in English verbal communication
• At least 12 months’ experience working in an international contact centre environment
• Sales experience
• The ability to troubleshoot and find effective resolutions