Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next g...
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Conducting assessments through detailed conversations, interviews, and observations to determine the appropriate testing or examination required
Facilitating one-on-one sessions to prevent long-term distress caused by experiencing or witnessing inappropriate content
Developing and recommending short-term treatment plans based on testing and evaluation
Recommending appropriate coping mechanisms to help them through tough situations
Collaborating with managers and other team members to provide the best care possible
Ensuring all services are completed according to relevant ethical and professional standards of care
Planning and organising different activities (team building and other events)
Signposting external services where required
Completing, updating and maintaining all necessary documentation, records and reports in an accurate and timely manner
Your Experience and Qualifications
Diploma in counselling from a recognised course which meets the requirements for BACP (or equivalent) accreditation (Desirable)
Successful candidates will need to be members of BACP or another professional body and be either BACP accredited or working towards accreditation (and have a BACP Certificate of proficiency)
Experience in managing and supporting multiple clients (individuals) with very different needs at the same time
Knowledge of structure, process, and policy within the mental health sector
Experience in building relationships with the ability to motivate and encourage a team, handling difficult or challenging situations and conversations
Understanding and promoting ethical practice and recognised mental health and wellbeing models of care
Ability to demonstrate emotional stability to handle the stress and emotional turmoil that can be caused by people who are distressed
Open-minded, tolerant and comfortable in daily exposure to highly sensitive content
Ability to co-ordinate with support networks, government resources and community resources that will support the Content Moderators
PC literacy with a good working knowledge of MS Word and Excel.
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