Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Feb 3, 2020
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Makro operates 20 massive warehouse stores situated in the large metropolitan centres in South Africa selling food, liquor and general merchandise to retail and wholesale customers. Makro has evolved in the retail space from a stalwart warehouse chain to now being able to offer customers a convenient online shopping hub. Now bringing convenience and affor...
    Read more about this company

     

    Senior IT Technician

    Main purpose of the job: 

    • Support business unit by providing technical assistance that will enhance the user experience and thus allowing for the business to deliver better service to the customer

    Key performance areas:

    • Provide Technical Support
    • Investigate and resolve 1st level support issues for Store end-users. Escalate issues to 2nd and 3rd Line support teams and manage to resolution.
    • Identify root cause of problems and implement solutions to prevent repetitive issues.

    System Management

    • Visual inspection of server infrastructure and POS equipment in order to identify possible risks
    • Ensure that daily backup tapes are managed in accordance to Backup schedule
    • Ensure that all assets are captured and maintained
    • Perform monthly audits to ensure that no unauthorized users and active on the various systems - AD, Moats & SAP

    Project Management

    • Understand project requirements in terms of roles, responsibilities, specifications, etc.
    • Implement projects in accordance with agreed policies, procedures and ensure that all project deadlines are met on time
    • Document the implementation process and archive for future reference purposes

    System Security

    • Maintain security protocols across all systems including main computer room and network cabinets
    • Conduct the necessary security checks to determine possible risk areas and implement the required actions to eliminate the risks

    Routine Maintenance

    • Routine maintenance is initiated in accordance with the routine maintenance schedule
    • Ensure that maintenance windows are planned and executed according to the scheduled dates
    • Provide feedback and escalate to the relevant role players. Document results for future reference purposes.

    SLA Management

    • Consistent and predictable service delivery
    • Define & implement Service Improvement initiatives

    Develop and Retain

    • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
    • Shows commitment to team deliverables and success through actively participating in team discussions and openly sharing specialist knowledge and skill with the team

    Organisation Knowledge Base

    • Ensure the store project, service delivery and team documentation is in the appropriate SharePoint libraries and workspaces, as per agreed upon team practices.

    Knowledge Transfer interventions

    • Share appropriate reference material with the IT Administrators community

    Minimum Academic Requirements, Professional Qualifications, and Experience:

    • IT Qualification :– A+ Certificate, N+ Certificate with a minimum of 2-3 years general IT experience
    • Advantages: 2 years’ experience in an SAP environment

    If you don’t hear from us within fourteen days please consider your application unsuccessful.

    Method of Application

    Interested and qualified? Go to Makro South Africa on www.linkedin.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Makro South Africa Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail